12 Best VoIP Softphone Apps for Businesses

Ever struggled with dropped calls due to poor network coverage or an unstable internet connection? In 2025, VoIP softphone apps have become indispensable tools, revolutionizing how organizations connect internally and with clients. Dive into our curated list of the top softphone apps that are setting new standards this year.

12 Best Softphone Apps to Use for VoIP Calls in 2025

Discover the most reliable softphone apps and see how they can enhance your business communication with advanced features, seamless connectivity, and improved efficiency.

1. Tragofone – Best VoIP Softphone for Enterprises

Tragofone is the best cloud-based VoIP softphone app designed for businesses seeking a platform that is scalable by all means, such as deployment, connectivity, interface, etc. It offers WebRTC technology and auto-provisioning that eliminates the need for manual configurations.

Pros:

• Offers custom softphone solutions like white-labeling and rebranding the platform to use it as your own.
• Ensures data safety with TSL encryption.
• Offers features like VoIP calling, text, video conferencing, switching between devices, file sharing, etc.
• Tragofone offers a simple and attractive design. It also integrates well with existing IP-PBX systems, call centers, Asterisk, FreeSWITCH, and legacy SIP servers, including leading CRM platforms.

Cons:

• Not suitable for individual users but is more relevant in businesses like contact centers, enterprise communication, MVNOs, Telecom companies and remote setups, etc.
• Tragofone requires more users so that you can rely on its services better for call optimization and analytics.

Pricing: Custom Pricing

Download: Android | iOS | Windows & macOS

2. RingCentral – Best Unified Communication App

RingCentral is one of the top cloud softphone apps that offers a unified communication system for businesses of all sizes with over 400+ pre-built integrations. It is a leading business softphone with a user-friendly interface that allows businesses to set up custom greetings.

Pros:

• Offers KPIs to analyze calling experience and live alerts for performance tracking
• Combines VoIP, messaging, and calls
• Provides insightful analytics and customizable KPIs to enhance customer experience
• Offers a 99.999% uptime, ensuring consistent service availability

Cons:

• Higher pricing tiers
• Slight learning curve for new users unfamiliar with VoIP platforms

Pricing: $20/user/month (Essentials plan)

3. 8×8 – Best Softphone for Global Teams

8×8 is a softphone app offering VoIP services, contact center solutions, and team collaboration tools. It’s particularly significant for businesses with a global presence, providing international calling and virtual numbers across multiple countries.

Pros:

• Ensures smooth call transfers and reduces wait times
• Offers affordable global calling plans and virtual numbers
• Works with Salesforce, Zendesk, HubSpot, and more
• Provides insights into call performance and customer experience

Cons:

• Higher pricing for premium features like AI-powered customer interactions
• Interfaces can be complex for first-time users

4. Cisco Webex – Most Secure VoIP App

Cisco Webex is a cloud softphone solution for large enterprises and government organizations due to its robust security measures and compliance with industry regulations.

Pros:

• Includes real-time transcription, noise suppression, and smart meeting summaries
• Powered by Cisco’s robust infrastructure
• Ideal for businesses requiring high-level encryption
• Works with Microsoft 365 Copilot, Google Workspace, and collaborative enterprise apps
• Supports large meetings, training sessions, and webinars

Cons:

• Some valuable features are locked behind premium pricing tiers.

Price: Pricing details Starting from $17/user/month

5. Nextiva – Best Softphone for Scalability and Ease of Use

Nextiva is a powerful softphone for businesses that offers interactive pricing plans for businesses of all sizes. The platform offers advanced features like auto-attendant, call forwarding, call recording, and voicemail-to-email.

Pros:

• Integrates multiple channels—voice, video, and messaging—into a single platform.
• Offers a 99.999% uptime, which increases service reliability for users.
• Designed for ease of use, facilitating quick adoption.

Cons:

• It may lack certain management tools, affecting scalability.
• Fewer integrations are available on the basic plan.
• Specific pricing details for advanced features may require direct contact for quotes.

Price: When billed annually, plans start at $20 per user/month

6. Dialpad – Best AI-Powered Softphone for Productivity

Dialpad is an AI-powered cloud softphone app that offers voice, video, messaging, and contact center solutions. It’s designed to enhance business productivity with features like real-time transcriptions, intelligent call routing, and seamless integrations with tools such as Google Workspace and Microsoft 365.

Pros:

• Easily connects with Google Workspace, Microsoft 365, and CRMs.
• Offers tiered plans to accommodate different business needs.
• Intuitive design facilitates ease of use.
• Supports communication on-the-go allowing you to switch between devices effortlessly.

Cons:

• Some advanced functionalities require higher-tier plans.
• Global messaging capabilities may be restricted based on the plan.
• Certain features, like online faxing, may incur extra charges.

Price: Plans start at $15 per user/month (Standard Plan)

7. Ringover – Best Multi-Channel Softphone for Sales Teams

Ringover is a conversation platform that combines VoIP telephony, video conferencing, SMS, and texting into a unified interface. Its intuitive dashboard allows for easy management of communications, making it suitable for both sales and support teams in your business.

Pros:

• Integrates calls, video, SMS, and messaging in one place.
• Integrates with popular CRM and helpdesk tools.
• Provides insights into call performance and team productivity.

Cons:

• Some users have reported occasional software bugs.
• Advanced features may require higher-tier plans, affecting cost-effectiveness.
• Unusual call drops were reported.

Price: Plans start at $21 per user/month (Smart Plan)

8. Linphone – Best Open Source Softphone

Linphone is a free, open-source softphone built on the SIP protocol. It supports HD voice and video calls, messaging, and file sharing while allowing businesses to modify and integrate it into their existing infrastructure.

Pros:

• End-to-end encryption ensures private and secure calls.
• Unlike other softphones, it gives full control over VoIP solutions.
• Businesses can modify, brand, and integrate Linphone as needed.
• Developers can tweak and add features via open APIs.

Cons:

• Ideal for IT teams but may not be beginner-friendly.
• Out-of-the-box functionalities may be basic for non-technical users.

Price: Free (Open-source)

9. 3CX – Best Flexible Softphone for On-Premise and Cloud Hosting

3CX provides flexible softphone software that can be hosted on-premises or in the cloud, making it ideal for businesses of all sizes.

Pros:

• Cloud-hosted, on-premise, or hybrid setup based on business needs.
• Automated call routing and advanced call queues improve efficiency.
• Connects with Salesforce, Zoho, Freshdesk, and more.
• No app downloads are needed for video meetings.
• Unlimited extensions and SIP trunk compatibility lower costs.

Cons:

• IT support is needed for initial setup and configuration.
• Free version is limited in terms of enterprise features.

Price: Free version available | Paid plans start from $175/year for 10 users

10. Bria – Best Softphone for HD Voice and Presence Management

Bria by CounterPath combines communication and collaboration apps for businesses prioritizing high call quality, security, and team communication. It offers built-in presence indicators so that employees can check availability before calling, reducing downtime and improving workflow.

Pros:

• Optimized for high-bandwidth, low-latency communication.
• Connects across mobile, desktop, and web apps.
• Secure SIP protocols prevent call interception and unauthorized access.
• Presence management and real-time call forwarding improve efficiency.

Cons:

• Premium features come at a higher cost than competitors.
• Requires a paid plan to access its full range of VoIP features.

Price: Starting from $3.95/user/month (Solo Plan) | $7.95/user/month (Teams Plan)

11. Microsoft Teams Phone – Best Enterprise VoIP Add-on for Microsoft 365 Users

Microsoft Teams Phone is an enterprise-level VoIP solution that transforms Microsoft Teams into a full-fledged softphone system. Teams Phone enables PSTN calling, AI-powered call management, and enterprise-grade security, making it an ideal choice for businesses using Microsoft’s ecosystem.

Pros:

• Works natively with Outlook, SharePoint, and OneDrive.
• Includes real-time transcription, noise suppression, and call insights.
• End-to-end encryption and Microsoft security compliance.
• Enables external calls via Microsoft Calling Plans or SIP trunks.
• Scales across organizations without traditional PBX limitations.

Cons:

• It cannot be used as a standalone VoIP solution.
• Some features require administrator configuration.

Price: Requires a Microsoft 365 License | VoIP calling is free for Teams users; PSTN calling requires an additional $8/user/month (paid yearly) for a calling Plan

12. CloudTalk – Best Softphone for Call Centers and Sales Automation

CloudTalk is a cloud-based VoIP softphone app designed specifically for customer support, outbound sales, and contact center operations. Unlike traditional softphones, CloudTalk focuses on team performance with smart call routing, call tagging, and real-time analytics.

Pros:

• Routes calls based on skills, priority, or customer history.
• Boosts outbound sales by automating cold calls.
• Supervisors can track team performance and offer live coaching.
• Works with HubSpot, Salesforce, Zendesk, and more.

Cons:

• Call quality depends on strong network bandwidth.
• Built mainly for customer support teams rather than individuals.

Price: Starts from $25/user/month (Starter Plan) | Advanced plans up to $50/user/month

How Does Tragofone Stand Out?

Tragofone sets itself apart with customization, security, and continuous performance scalability. Designed for businesses looking for a reliable and branded communication solution, Tragofone integrates WebRTC technology to deliver crystal-clear voice and video calls along with other VoIP features. Let’s discuss this in detail.

White-Label Customization for Businesses

Tragofone offers a complete white-label solution, allowing businesses to brand the app with their own logo, UI design, and features. This makes it an ideal VoIP softphone for enterprises, VoIP providers, and contact centers looking for a tailored communication experience.

Battery-Saving Push Notifications

Unlike traditional VoIP apps that drain device battery life, Tragofone optimizes power usage with push notifications. It ensures that users still receive notifications from the app even if it is not running in the background.

Auto-Provisioning for Hassle-Free Setup

Tragofone eliminates manual configuration headaches with auto-provisioning. This feature is especially useful for IT teams managing large-scale VoIP deployments, helping them reduce setup time and administrative tasks.

Secure & Encrypted Communication

Tragofone prioritizes data security with TLS & SRTP encryption protocols. This makes it a trusted choice for businesses that deal with sensitive information, such as finance and healthcare.

Cross-Platform Compatibility

Tragofone offers a perfect experience across devices, including Android, iOS, Windows, or macOS, ensuring connectivity no matter where you are. The mobile-friendly interface allows remote teams to work efficiently, making it a perfect fit for businesses.

WebRTC-powered HD Calling

With WebRTC technology, Tragofone ensures low latency and HD audio and video without additional plugins. This helps you enhance real-time user experience and handle communication under different network conditions.

Conclusion

Choosing the best softphone app boosts calling efficiency, reduces communication costs, and improves team understanding. By evaluating the pros and cons, pricing, and your business needs, you can find the perfect fit for your organization.