Unified Communications Blog, Everything about Softphone

  ISPs(Internet Service Providers) constantly seek ways to diversify their offerings and elevate customer satisfaction. They offer various types of...

Computer telephony integration (CTI) and customer relationship management (CRM) are two critical systems used by modern sales and marketing teams....

In today's digital realm, more and more businesses want to build customized VoIP calling apps to improve communication and collaboration...

  Network handoff is a critical feature offered by modern VoIP softphones that enables seamless transition of calls between different...

  Integrating VoIP(Voice Over Internet Protocol) systems bring in a plethora of benefits and versatility to business operations. They are,...

  If you're like most businesses, your phone system probably hasn't changed much over the years aside from some minor...

If you run a contact center, you know first-hand the importance of choosing the right technology to keep your team...

It was not until the early 2000s that phone-centric call centers started incorporating other channels like e-mail and messaging in...

Businesses today need to be more responsive, agile, and proactive. McKinsey indicates a 50% operational enhancement for those prioritizing these...

Building a unified communication ecosystem creates value but can be complex and demanding. The right approach centers around meticulous planning,...

Digital transformations have redefined customer expectations. By prioritizing customer-centric strategies and enhancing the overall customer experience, telecommunications companies can successfully...

“There is no business strategy without a cloud strategy”                               -Milind Govekar, VP, Gartner  The post-pandemic era has encouraged small businesses...

Phones are the most fundamental tools used to grow businesses of any size,hence it’s important to know about the different...

Effective communication plays an integral role in maintaining a business's brand identity in the current business landscape. And with the...

  According to a report by Contact Babel, the UK contact center industry employed over 1.3 million people in 2020,...

  We’ve all heard the phrase “customer is king”, and to adhere to that businesses are constantly searching for fresh...

  Effective communication is vital for any organization to succeed. According to a study by PwC, effective communication has a...

  In the highly competitive business world, organizations are in search of a communication solution that is flexible, secure, consistent,...

  The modern business landscape demands flexibility and mobility, and that's exactly what custom softphone apps for Windows can provide....

  VoIP (Voice over Internet Protocol) and video conferencing are two cutting-edge technologies that have revolutionized the way people communicate...