Ditch Your Deskphone! The #1 Softphone App You NEED in 2024

The way businesses communicate with their customers and within the organization has changed drastically in the last few years. This change is primarily due to the evolving landscape of digital communications, especially with the advent of softphone apps.

Softphone apps are web-based new-age communication tools that have transformed the way businesses communicate. They provide businesses with agility, flexibility, and enhanced connectivity. Whether you are a small business owner, a part of a large enterprise, or a solopreneur, softphones can bring about a positive change in all your communications.

With remote and hybrid work cultures gaining more and more popularity, softphones are becoming a necessity. However, choosing the right softphone app for your business is critical. Today, we are going to take a look at the top 15 best softphone apps that you can consider using in the year 2024. 

Best 15 Softphone Apps in 2024

1. Tragofone
2. RingCentral
3. 8×8
4. Cisco Webex
5. Nextiva
6. Grasshopper
7. Mighty call
8. Dialpad
9. Linphone
10. 3CX
11. ZoiPer
12. Bria
13. CloudTalk
14. Microsoft teams
15. Zoom

So, let’s explore what these modern softphone apps have to offer and how they can help your business. But first, let’s understand what softphones are.

What are Softphone Apps?

Imagine a scenario where you can make and receive calls irrespective of your geographical location. All you need is a stable internet connection and an internet-enabled device. This is what softphone apps are all about. They allow users to make calls using their internet without any traditional phone lines and hardware. 

Softphone applications enable voice and video calls over the Internet through VoIP (Voice over Internet Protocol) technology. Unlike traditional phones, you don’t need any physical hardware, like phone lines, with softphones. This provides users with versatile and cost-effective solutions for businesses and individuals alike. 

Softphones often come with additional features including instant messaging, voicemail, call forwarding, and conference calling. One of the biggest advantages of softphone apps is that they are easy to set up and use. This makes them a perfect choice to streamline your business communication processes.

How do Softphone Apps Work?

At their core, softphones work by converting analog voice signals into digital data packets using VoIP technology. Next, the recipient receives the data packets via the internet. Once the recipient’s device receives the packets, it converts them back into audio signals that can be heard. 

This process involves various technologies and protocols, mainly including:

• WebRTC for real-time communication
• SIP (Session Initiation Protocol) for managing connections

To make use of a softphone app, you just need an internet-enabled device and a stable internet connection. These apps can run on a wide range of devices including:

• Desktop computers
• Laptops
• Tablets
• Smartphones

Now, let’s delve deeper into the 15 best softphone apps, their features, and more.

Top 15 Softphone Apps to Consider in 2024

1. Tragofone

Tragofone is a white label VoIP softphone that stands out from the crowd, thanks to its WebRTC and auto-provisioning capabilities. It caters specifically to businesses looking for a customizable, white-label VoIP softphone solution. Thanks to its intuitive interface and user-friendly features like push notifications, and real-time presence status, Tragofone ensures seamless communication across devices.

2. RingCentral

RingCentral is one of the most popular Softphone apps, known for delivering exceptional VoIP phone functionality. This feature-rich softphone comes with an all-in-one system that integrates team messaging, video conferencing, and VoIP calls into one platform. Not to mention, its intuitive interface and integration with various business tools, make it an easy-to-use solution.

3. 8×8

8×8 is a user-friendly softphone app that delivers a wide range of VoIP and content center solutions. It is a reliable app that can cater to businesses of all sizes. The robust analytics, global reach, and ease of use make it suitable for businesses looking to scale their communication platforms.

4. Cisco Webex

Cisco Webex is one of the leading figures in the communication technology space. It offers not just a softphone but a complete suite of collaboration tools, such as video conferencing, team collaboration, and calling capabilities. These collaboration tools make communication management effortless while also centralizing your interactions. 

5. Nextiva

Nextiva is known for its business phone systems that provide businesses with VoIP calling, CCRM tools, and automated workflows. It can capture every interaction on different channels at a single place. Nextiva streamlines communication while improving customer service. This makes it an ideal choice for customer-centric businesses.

6. Grasshopper

Grasshopper is yet another popular softphone app that is designed specifically for small businesses and entrepreneurs. It offers advanced features such as call forwarding, voicemail, and business texting. This allows users to maintain professionalism without the need of complex setups.

7. MightyCall

MightyCall is a virtual phone system that is tailored for small to medium-sized businesses. It emphasizes ease of use and affordability while offering features, including voicemail, call forwarding, and call routing options. The ability to use existing hardware makes MightyCall a flexible option.

8. Dialpad 

Dialpad is a strong contender in the softphone market. It offers a cloud communication platform that leverages AI to enhance call quality and provide actionable insights. Dialpad supports voice calls, video conferencing, and team messaging, designed for businesses looking for an intelligent communication solution.

9. Linphone 

Linphone is a well-known open-source VoIP softphone app that stands out for its flexibility and customization options. It supports SIP protocols and offers features like voice and video calls, text messaging, and file sharing, catering to tech-savvy users and developers.

10. 3CX

3CX provides an open-platform enterprise phone system that is known for its scalability and ease of installation. This makes it suitable for businesses of any size. Some of its top features include web conferencing, live chat, and CRM integration. 

11. ZoiPer

ZoiPer is a softphone app that is known for its security. It offers voice and video calls through SIP (Session Initiation Protocol) and IAX (Inter-Asterisk eXchange) protocols. ZoiPer also gained popularity because of its simplicity and compatibility with a wide range of platforms. For businesses looking for a straightforward communication solution, ZoiPer can be a great choice.

12. Bria

Bria by CounterPath provides users with a full-stack cloud-based softphone. It combines voice and video calls, messaging, and presence into one platform. Bria gained its popularity primarily because of its high call quality and strong customer support. It’s designed for professionals and businesses seeking a unified communication experience.

13. CloudTalk

Cloudtalk is a cloud-based phone system for support and sales teams. It offers advanced call center functionalities, CRM integrations, and automated workflows. These functionalities are aimed to improve customer interactions and operational efficiency. Users can access CloudTalk on all platforms, including Linux.

14. Microsoft Teams

Microsoft Teams can be a great choice for users who already use Microsoft products. You can join calls across multiple devices with this softphone. It also allows the transfer of calls between devices. This platform leverages the Office 365 cloud productivity suite and also integrates messaging and customized voice tools. Microsoft Teams is a simple and intuitive platform with a user-friendly interface that keeps the users engaged.

15. Zoom

Zoom is a widely recognized cloud-based phone system that is known for its video conferencing solutions. It also boasts a modern unified communications platform that includes voice calls, webinars, and chat functions. This makes Zoom an ideal platform for businesses focusing on versatility and ease of use.

How Does Tragofone Stand Out?

There’s a wide range of softphone apps that cater to various segments. However, Tragofone stands out through its distinctive features that enhance its usability and efficiency for business communications.

#1. Advanced Technology Integration

WebRTC Technology: It facilitates real-time voice and video communication on the web as well as mobile devices. It doesn’t require external plugins, resulting in a smooth and reliable user experience.

#2. Effortless Configuration

Auto-Provisioning: It simplifies the initial setup process by automatically configuring user settings via predefined templates. 

#3. Battery-saving

Push notifications: We have all been in a situation where we ran out of battery on our smartphones because closing a few apps is not an option. But not with Tragofone. Even if the app is not open in the background you don’t miss out on calls thanks to its push notification feature.

#4. Customizable Brand Experience

White Label Capabilities: It provides businesses with the option to customize the app’s interface with their own branding. This enhances brand visibility and consistency across all user interactions within the app.

Bottom Line

The right softphone app can transform your business communication. That’s why it’s crucial to consider the features, pricing, and your specific business needs before making a choice. This avoids any confusion and ensures that you subscribe to the right product.

Amidst alternatives, Tragofone can elevate a business’s communication infrastructure. Sign up for a free trial or request a demo to take the first step towards streamlined, efficient business communication.