10 Crucial Features of Softphone Solutions for Customer Service
Businesses are constantly looking for ways to provide flexible and great customer service. Using telephones alone can be limiting and...
9 Limitations of Using VoIP Desk Phones
The development of VoIP, or Voice over Internet Protocol, has transformed desk phones, or traditional hard phones. The old traditional...
SIP Vs VoIP: Functionalities, Similarities and Differences
SIP vs VOIP: Enterprises around the world are fast moving from traditional phone lines to cloud-based internet telephony. This...
7 Benefits of Softphone for Call Centers
Best Call Center Softphone Application : A call center is normally associated with agents and managers. Although they play...
5 Benefits of Softphone for Telecom Companies
The global telecom industry has been undergoing a seismic shift in the last few years. The technology that has driven...
What is WebRTC and How it Benefits Enterprises?
Web Real-Time Communications (WebRTC) is an open source solution that was built by Google in 2011. It allows peer-to-peer communication...
What is SIP Protocol and How Does It Work?
All conversations need an introduction and a reliable framework to initiate them. SIP protocol (Session Initiation Protocol) does this job...
Unveiling Softphones: Definition, Benefits, and Key Insights
In the days of the good old PSTN (landline, in simple terms) you had a nice phone with a round...
How VoIP Softphone Empower Your Sales Team?
Customer experience on steroids is what happens when you switch to VoIP softphone to empower your sales teams. It is...
Softphone Vs Deskphone: Compare Softphones & Hardphones
Softphone or hardphone? We heard this question a lot, especially after the pandemic. The world of communication technology is changing...
Softphone for Business: How to Choose the Best VoIP Softphone App
A survey of more than 1,000 IT decision makers by Frost & Sullivan found that, just like fax machines and...