Why has SIP softphone sparked interest in the telephony market?
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Cost savings through free or low-cost calls, especially over the internet.
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Flexibility with use on computers, smartphones, and tablets.
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Features like call hold, transfer, forwarding, SMS, chat, and conference calling.
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Integration with CRMs, Microsoft Teams and other business tools.
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Scalability to accommodate growth without significant infrastructure changes.
Benefits of Tragofone SIP Softphone
for Businesses
Cost Savings
SIP Softphones significantly reduce telephony costs by leveraging internet connectivity for free or low-cost calls, especially for international communications.
Device Flexibility
You can receive or make SIP calls from anywhere and on any device, like computers, phones, desktops, and tablets.
Unified Communications Platform
SIP calling with Tragofone integrates voice, video, and messaging into one streamlined system, enabling remote teams to stay connected.
Scalability
Easily add or remove SIP extensions through a centralized web-based portal, scaling up or down based on your business growth with minimal effort.
Advanced Call Features
Enjoy advanced features like call forwarding, transfer, hold, conference calling, and more, significantly enhancing overall communication capabilities and efficiency.
System Integrations
Easily integrate Tragofone SIP Softphone with CRMs, Microsoft Teams, Zoom, About NetSapiens and other essential business tools for streamlined operations.
Strategic Long-term Value
Unlock a high ROI with Tragofone by investing in a solution that enhances communication with no interim charges, reduces operational costs (with Tragofone app), and drives business productivity with no overhead expenses.
Features of Tragofone SIP Softphone
Advanced Calling Experience
Tragofone supports HD voice & video calls with features like call transfer, voicemail, call recording, and 3-way conferencing for smooth professional communication.
CRM & System Integrations
Tragofone integrates with enterprise tools like HubSpot, noCRM, PortaSwitch, Microsoft Teams, NetSapiens, Zoom and more.
White Labeling & Customization
You can fully rebrand Tragofone, change its name, logo, colors, and UI to match your business. From interface language to call settings, everything is customizable for a branded experience.
Chat, SMS & Presence
Stay connected through one-to-one or group chat, SMS, and MMS. You can sync contacts, share files, and track availability with real-time presence, all from one place.
Push Notification
Using SIP integrations with Push Call Server (PCS), Tragofone ensures desktop and mobile devices receive call alerts in real time, even when the app is closed.
Auto-Provisioning
Tragofone simplifies large-scale deployments with SIP-based auto-provisioning. Admins can configure settings remotely via a centralized dashboard.
Advanced Call Analytics
Tracks SIP-level metrics like session quality, network type, call abandonment, and device-specific logs to help businesses monitor and optimize call performance.
Enterprise Contact Integration
SIP-enabled contact syncing allows Tragofone to integrate with enterprise directories, LDAP, cloud contacts from Google and Microsoft, so users have unified access to their business contacts.
Call Transfer, Hold & Conference
Enables SIP-based call management capabilities such as transferring calls, putting them on hold, and VoIP conferencing calls—crucial for business-grade telephony.
Secure SIP Communication
Tragofone protects your conversations using TLS, SRTP, DTLS, and secure WebSocket protocols.
Multi-Device Sync
Tragofone supports simultaneous multi-device login, syncing SIP sessions and call logs in real time across desktop and mobile.
Call Forwarding
Tragofone allows SIP rule-based forwarding of calls and supports emergency number routing as defined in enterprise SIP policies.
How SIP Coordinates Real-Time Voice, Video, and Messaging Sessions
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User Availability
Determines whether the party that is being called is available to take it.
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User Capabilities
Defines the media streams to be used for the call.
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03.
App Notifications
Delivers push notifications to iOS devices using APNS and to Android devices using Google FCM.
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04.
Session Setup
Connects a call from one user to the other.
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05.
Session Management
Running of the call session. For example: transferring and ending a call.
How SIP Powers a VoIP Session Call Flow
Registration
When a user agent launches, it has to register with a VoIP SIP server so it can be found by other users. This happens by using the SIP Register request message.
Making a Call
The SIP invite initiates an attempt to establish a call. This is sent from the caller to the SIP server where it finds the call receiver’s number. Once the number is located, the invite is forwarded.
Managing a Call
The VoIP call is transmitted between the user agents using RTP (real-time transport protocol), which is also used for sending audio and video data over IP networks.
Terminating a call
When a user ends a call, a SIP softphone client Bye request is sent. The call can be ended from either side of the line. The termination is confirmed by the other user agent with a SIP 200 status code response.
How SIP Adds Value to VoIP Phone System
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Reduces infrastructure costs by replacing traditional phone lines with SIP trunks
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Supports voice, video, messaging, and presence information in a single platform
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Enables call transfer, voicemails, auto-attendants, conferencing, and CRM integration
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Supports encryption protocols like TLS, SRTP and WebSocket
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Adapts to emerging business communication technologies like WebRTC and IoT
How to Get Your Business Ready for SIP Calling
Network Readiness for SIP and QoS
Verify that your existing hardware, routers, and wireless network are fully capable of efficiently handling Quality of Service (QoS) settings and support a SIP-based environment.
Bandwidth & VoIP Compatibility
Ensure your network has sufficient bandwidth to handle VoIP traffic alongside existing data usage. Upgrade to a VoIP phone system, or some traditional phones can be upgraded with (ATAs).
SIP Enabled PBX or Cloud Solutions
To support SIP calling, you may need to upgrade your existing PBX with SIP trunking. It is also advisable to switch to a cloud-based communication solution to keep the transition smooth and future-proofing.
Latest Updates From Tragofone
Frequently Asked Questions
Get quick answers to common questions about our VoIP softphone solutions and features
Patrick Gentemann videoplay
Ubefone , France
Partnering with Tragofone has transformed our telecom services. Their softphone solution delivers exceptional call quality, reliability, and customization, greatly enhancing our customer experience. The seamless integration and outstanding support team further boost our service capabilities. Tragofone's dedication and innovation make it a highly recommended partner for any telecom operator seeking superior softphone solutions.
Rafael Manarin
Vox City, Brazil
Tragofone's team exceeds expectations by creating VoxFone, an app that perfectly caters to the needs of the Brazilian market. It boasts various user-friendly features, including text chat, video calls, internal and external calls, and a straightforward setup process. Enter your login credentials and you're ready to go. No technical expertise is required! The Brazilian public loved how strong, compatible, and easy to use the system was! Thanks, Tragofone crew!
Arjan Westmass
WeCloudit, Netherlands
WeCloudit was looking for a solution that would bring our business and our clients further. A robust and stable solution to reliably make telephone calls via an "app" on Android and IOS. Tragofone has proved to be such a solution provider and has proactively helped us reach that goal. Many clients now enjoy the freedom of direct VoIP calls from there cellular devices.
John Farhat
Loquantur, INC., United States
For years, we struggled to offer a secure, self-configurable app for our clients. Enter Tragofone! They built a custom, encrypted app with QR code setup, taking clients from zero to operational in 30-40 seconds. The responsive Tragofone team became a true extension of ours, always exceeding expectations.
Patrick Williams
Wocom, Jamaica
Tragofone transformed our business. Tragofone simplified everything with one-step onboarding, clear calling, and secure chat. It's a reliable, user-friendly solution that improves both our operations and our clients' communication. Since incorporating Tragofone into our systems, we have witnessed a remarkable transformation. The integration process is now streamlined into a one-step procedure, simplifying the onboarding of our clients.
Peter Enumah
Cedarview , Nigeria
Tragofone consistently delivers exceptional customer experiences through innovative, tailored solutions that surpass expectations. Their VoIP offerings expertly address the Nigerian market's needs, showcasing outstanding voice quality, reliability, and intuitive interfaces. Tragofone's dedication to excellence, innovation, and customer satisfaction makes them an exemplary partner for telecommunications companies seeking premium VoIP solutions.
Yaser Ali Akram
Easy Solutions , Netherlands
I am pleased to share my experience with Werk Tel App in the Dutch market.Since its launch, the app has significantly streamlined our operations, providing a seamless and efficient solution for our customers.The user-friendly interface, robust performance, and reliable functionality have contributed to an improved customer experience.Additionally, the support from the Tragofone Team has been exceptional, ensuring smooth integration and ongoing enhancements.We appreciate the expertise and dedication of your team, and we look forward to continuing our collaboration as we expand our reach in the Netherlands.
Goh Yan Chang (吳炎昶)
iTechstro Pte Ltd, Singapore
We were looking for a reliable and flexible SIP softphone that could be white-labeled for our customers, and Tragofone has proven to be a strong choice. While we initially encountered some compatibility issues with a few of our PBX systems, their engineering team was responsive and worked closely with us to resolve them. The result is a softphone that now works smoothly across multiple PBX brands and models. Combined with its clean interface and customizable branding, Tragofone has become a valuable part of our offering.
Centralix
Italy
Our experience with the Tragofone team was truly positive. They understood our needs and offered the right solutions. Onboarding and execution were smooth and on time. Their softphone works seamlessly in-office and on the go. Post-sales support was prompt and effective. We highly recommend Tragofone to peers and partners.