Top 20 UCaaS Providers: Ditch the Phone Lines, Embrace the Future

As today’s workforce grows increasingly dispersed and mobile, the marketplace for UCaaS platforms has exploded to meet surging remote collaboration demands from enterprises and SMBs alike. With rising needs for mobility, ease of use and scalability across industries, UCaaS will continue its rapid ascent in the years ahead. A Grand View Research report projects that by 2030, the market for UCaaS will be worth over $250 billion, with sales growing at a rate of more than 20% annually as more businesses migrate their communications from inflexible legacy systems to intelligent and flexible cloud platforms.

UCaaS – Revolutionizing Business Communications

Unified Communications as a Service (UCaaS) solutions offer a cloud-based alternative to traditional on-premises phone and communications systems. Instead of large hardware setups and dedicated staff to manage infrastructure, UCaaS leverages the cloud so companies can take their phone system fully online. 

UCaaS integrates voice calling, video conferencing, instant messaging, call routing, voicemail, file sharing, and other rich communication services into a single intuitive application suite. By bringing a range of essential capabilities together under one umbrella, UCaaS enables seamless collaboration across departments and locations. Team members can easily conduct audio/video conferences, broadcast messages to the whole company, share screens to review work in real-time, transfer live calls to the right specialists, and more regardless of the device or operating system used.

The cloud delivery model also makes UCaaS solutions highly scalable and flexible since usage and capacity can be adjusted quickly based on real-time demand levels. This allows companies using UCaaS to maximize cost efficiency and only pay for the exact communication resources their business needs. Additionally, being hosted in the cloud instead of on-premises servers drastically cuts downtime risks and hands-off infrastructure headaches for the vendor.

The Top UCaaS Providers

The UCaaS market has exploded in recent years, with many excellent providers catering to both large enterprises and SMBs. But when it comes to serving the specialized needs of other service providers, Tragofone rises above the rest as the premier UCaaS platform.

#1. Tragofone

Tragofone stands at the summit when it comes to enabling UCaaS solutions for ITSPs, telecom carriers, ISVs and other service providers. The white-label ready Tragofone softphone offers unmatched customization and scalability leveraging pioneering technology like WebRTC to deliver enterprise-grade quality.

True White Label Customization: Tragofone allows partners to fully control, configure and brand the end user experiences as per their business requirements without relying on vendor limitations. This enables bringing tailored products to market faster under their own brand names to excel in competitive spaces.

Auto-Provisioning for Scalability: With Tragofone’s next-generation auto-provisioning providers can instantly rollout UCaaS product packages to thousands of customers at once. Users also benefit from quick automated setup without lengthy manuals.

Leading WebRTC Integration: By building WebRTC capabilities right into the core of its VoIP network, Tragofone offers unmatched call clarity, HD video quality, and device compatibility. Providers can deliver state-of-the-art UCaaS solutions.

Support for Unlimited Endpoints: Tragofone’s robust cloud infrastructure empowers partners to scale up services rapidly to serve small start-ups to huge multinational corporations without worry about capacity limitations.

Top Competitors

While Tragofone ranks as the foremost UCaaS provider option for servicing other providers, some alternatives excel in different segments:

#2. RingCentral

RingCentral remains the market leader for delivering exceptional VoIP phone functionality blended with integrated cloud communications tailored for the SMB sector. Its all-in-one system combines enterprise-level voice quality, global deployment capabilities, flexible UIs, and deep support for unlocking workforce productivity.

#3. 8×8

8×8 brings together reliable, global voice services with integrated video meetings, team chat and contact center tools purpose-built for mid-market collaboration needs. 8×8 thrives by enabling employees to work together from any location as easily as they would in the same office. Its intuitively designed interfaces are available across desktop and mobile apps.

#4. LogMeIn

LogMeIn offers superb ease-of-use with its GoToConnect platform, focused primarily on frictionless video meetings, webinars and file-sharing capabilities. While it may lack some advanced telephony features of other vendors, LogMeIn wins fans through its simplicity and reliability as a workhorse collaboration tool.

#5. Vonage

Vonage Business Cloud combines programmable voice, video, messaging and intelligent features aimed towards growing SMBs wanting more flexibility. Vonage Contact Center provides personalized omnichannel customer engagement options to improve interactions for sales and service needs.

#6. Cisco

Cisco delivers reliable solutions optimized for complex enterprise communication requirements. Cisco Unified Communications Manager Cloud combines rich telephony with conferencing, messaging, mobility and contact center capabilities tailored toward large deployments.

Mid-Market UCaaS Leaders

#7. Nextiva

Nextiva is purpose-built to transform mid-size business communications, coming from a legacy of providing reliable, high-quality voice services. Nextiva positions itself as a customer-first provider of voice, video, messaging, analytics and contact center solutions to optimize sales and service.

#8. Fuze

Fuze adapts itself to how modern enterprises already collaborate. Known for its seamless video meeting capabilities and optimal global voice network, Fuze enables productivity and streamlines workflows for dispersed, mobile-first teams through intuitive interfaces and broad integrations.

#9. Dialpad

Dialpad has quickly emerged as a formidable contender combining an enterprise-ready voice platform optimized for Google’s ecosystem. Backed by Google Cloud infrastructure, Dialpad sells itself on AI-powered features, ease of scalability and tight Gsuite integration.

#10. Windstream

Windstream maintains a speciality catering to the demanding requirements from enterprises, government agencies and call centers. The provider is known for fine-tuned customization with dedicated account management and stringent SLAs.

#11. Intermedia

Intermedia Unite targets larger organizations with its extensive features for complex voice configurations and deep third-party app ecosystem. It brings together reliable SIP trunking, phone service, video conferencing and helpdesk ticketing in one package.

Best for Enterprise Customers

#12. Microsoft

Microsoft Teams UC platform leverages the familiar Office 365 cloud productivity suite with tightly integrated messaging, meetings and customized voice tools suited even for massive enterprise deployments. While it may lack some telephony capabilities compared to others, Teams simplicity keeps the users engaged.

#13. Google

Google services like Voice and Meet interoperate seamlessly with GSuite’s cloud collaboration tools to significantly streamline workflows. This deep integration creates natural efficiencies for enterprises invested in Google’s ecosystem.

#14. Zoom

Zoom made a name for itself based on exceptional video quality and reliability that simply works. Large enterprises depend on Zoom Phone capabilities bundled into its ubiquitous meeting platform for granting geo-flexibility and disaster recovery configurations.

#15. BlueJeans

BlueJeans Meetings positions itself as the conference platform for the modern workplace. Large enterprises utilize BlueJeans Video Telephony to equip office and remote users with a reliable, premium calling solution fully interconnected across the BlueJeans infrastructure.

#16. NEC

NEC provides cutting-edge communications technology with an emphasis on security, scalability and flexibility for the most demanding use cases. Its UNIVERGE platform offers features like customizable auto attendants, disaster recovery tools and refined SIP softphone capabilities aimed at large-scale implementations.

Best Value UCaaS Providers

#17. Telzio

Telzio keeps costs low by offering a full suite including unlimited domestic calling, number porting and mobile app —all for just $10 per user monthly. It manages value pricing without sacrificing core features like multi-level IVRs, call forwarding rules, conferencing, intercom paging and CRM integration essential for most businesses.

#18. Comcast

Comcast Business incorporates highly reliable UC capabilities tightly coupled with the company’s broadband connectivity at very reasonable price points for smaller firms. It brings budget savings without trading off features required by light UCaaS users focused on dependable phone service.

#19. Net2phone

Net2phone packs surprisingly robust features into cost-effective packages for SMBs needing enterprise-grade telephony on a budget. Its offerings bundle unlimited local and long distance calling across the US and Canada with handy management tools for streamlining communications.

#20. CounterPath

CounterPath focuses exclusively on delivering desktop, tablet and mobile VoIP softphone solutions to the service provider channel. Their white-label Bria softphones enable partners to deliver customized calling solutions with the flexibility to integrate with existing VoIP infrastructures and workflows.

With this range of alternatives serving various segments, Tragofone stands out as the ultimate choice for service providers ready to deliver the future of hosted VoIP, today.

Tragofone’s Key Differentiators

What truly sets Tragofone apart from other top unified communications as a service (UCaaS) providers are its robust customization options, leading WebRTC integration, and multi-platform availability.

• White labeling options

• • • Fully customize apps with your brand logo, colors and naming
    • Deliver private labeled UCaaS solution under your brand
    • No third-party branding limitations

• Native auto-provisioning

• • • Instantly roll out preconfigured devices en masse
    • Manage thousands of users seamlessly from one dashboard
    • Avoid lengthy manual setups required by competitors

• WebRTC for superior call quality

• • • Native WebRTC integration provides best-in-class call clarity
    • Get HD video quality and global device support
    • Optimized infrastructure uses 50% lower bandwidth

• Multi-platform availability

• • Native apps for both iOS and Android devices
  • Also offers desktop apps for Windows and Mac
  • Enables seamless communications across all scenarios

With this blend of white labeling, effortless scaling, leading call quality, and cross-platform availability, Tragofone emerges as the preferred UCaaS engine for forward-thinking service providers worldwide.

Tragofone’s Future Roadmap

The Tragofone team maintains an ambitious roadmap to elevate the platform continuously. Some key features planned ahead include:

• Integrated Team Chat to supplement world-class voice and video with messaging in one interface.
• Call transcription: Automatically transcribe calls to text for easier reference and analysis.
• Voicemail to text: Receive voicemail transcripts as text messages for convenient access.
• Security features: Ensure the security of your communications with encryption and authentication protocols.

While rapidly innovating, Tragofone balances it with a measured approach based on partner feedback. The core benefits of white-labeled offerings, unmatched call quality and reliability will be uncompromised.

Epilogue

The UCaaS market has numerous solutions for cloud communications. However, providers wanting white-labeled products with unlimited scale and flexibility find few options. Traditional UCaaS solutions focus heavily on end users, limiting partner customization. This restricts branding, revenue potential and ownership.

Tragofone empowers providers to capitalize on UCaaS without compromise. The platform delivers speed-to-market for launching innovative services. Partners receive unmatched infrastructure and support.

Request a demo or avail a free trial of how Tragofone outshines rest in enabling next-gen hosted business communications.