The Importance of Mobile Dialers in the VoIP Industry

Among the many devices used by the VoIP industry, a handheld dialer is one of the most popular. The last two decades have seen the global VoIP market grow exponentially and there are no signs of slowing down. In fact, the VoIP market even grew amidst the global pandemic, thanks to the rise in remote work culture. 

The shift towards a hybrid and remote work culture has contributed to the faster growth of the VoIP industry in terms of usage, market share, and revenues. VoIP is now making a foray into 5G adoption, UCaaS growth, and increased AI usage.

With more and more businesses relying on VoIP service providers for their communications solutions, it has become imperative to follow the latest VoIP industry trends. Keeping a tab on the latest VoIP app developments using VoIP technology is the only sure-shot way to find out whether or not your company is harnessing VoIP technology to its full potential. 

The beauty of VoIP lies in the fact that any business irrespective of its size and scope can take advantage of this technology and maximize its investment. It is for good reason that both government agencies and private companies globally are investing humungous capital in wireless telecommunication technologies such as 4G/LTE and 5G networks. 

Having said that, the VoIP industry will continue to evolve, grow and make a significant impact on how global business is conducted. However, to fully reap the benefits of VoIP innovations, one must first understand them. So let’s dive in. 

Mobile Dialers in the VoIP Industry

Mobile SIP Dialer has created quite a buzz in the VoIP industry. There are mainly two types of VoIP phones namely, hardware and software. Hardware VoIP is like traditional phones and comes in both wired and cordless types. These are used mainly to make audio calls. 

The second type of VoIP solution is basically a software application, popular by the name of mobile SIP dialer or PC dialer or softphone. This software app can be installed on a device such as mobile or laptop/desktop to make national and international calls and is easy on the pocket.

Why are Mobile VoIP Dialers Important?

• Mobile VoIP diallers can be used on any computing device. They are fairly easy to deploy and maintain. It saves a lot of time by enabling system admins to implement and update VoIP software across all machines in one shot. Companies save a lot of money as no hardware installation is involved. 
• Voice calls work differently with VoIP. The audio gets converted into internet protocol (IP) data packets that are transported via the internet from one end of a call to the other. A softphone is compatible with devices such as computers, smartphones, or tablets. 
• Modern softphone applications come with a fairly accessible, easy to navigate, and user-friendly interface. As a result, your workforce can make calls using their own devices using simple and familiar dialing and calling experience.

How do Mobile VoIP Dialers Work? 

The Mobile dialer is like an added accessory to a VoIP system. It allows users to navigate and experience a wide range of features, besides making just phone calls as in the case of traditional mobile phones. Some value-add features of a SIP dialer are:

• Voice calls
• Mobile phone book incorporation
• Account balance
• Call hold and pick up
• Contact book
• Call logs

These features enable users to use an advanced communication and collaboration tool, namely SIP Dialer, at an affordable price point. The beauty of SIP dialers lies in the fact that they can be used for both internal communication and external business communication.

However, there are many blockages to VoIP. The Tunneling software helps in clearing all VoIP blockages, along with the handheld dialer. Tunneling also helps reduce bandwidth usage which enables the dialer to perform well even when connections are low. 

How VoIP Mobile Dialers help Businesses

Mobile dialers play an instrumental role in building goodwill both for the VoIP business and its end-users. The currently in-use mobile dialers that are good in quality and user interference are therefore extremely important for VoIP service providers. Users want dialers that are easy to use and have an appealing interface. A good quality dialer is therefore extremely important for a company’s reputation and goodwill.

Multiple dialers are a potential source of additional income for a Reseller VoIP company. No wonder then that a good performing VoIP Dialer is very critical for both a VoIP company and an end-user. A good quality dialer ensures a smooth VoIP call experience and supports the VoIP company as well.

Benefits of Offering VoIP Mobile Dialers to Enterprises for Telecom Companies

The old school technology of the Public Switched Telephone Network (PSTN) required telecom companies to invest heavily in physical infrastructure, which meant lower margins and profitability. VOIP mobile dialers totally changed the game.

Since VoIP diallers are compatible with any device and work on the internet they do not require any such physical infrastructure saving the telecom companies thousands of dollars. Audio is transformed into data packets the internet carries these data packets to call recipients all around the globe. This technology of conversion to data packets is the foundation for all forms of online information or data exchange.

The benefits of mobile diallers far outweigh the traditional PSTN technology. This new-age technology is not dependent on public bodies or private companies to establish and maintain physical infrastructure for connectivity. All it needs is a stable and strong internet connection and device (laptop/desktop/mobile/tab) that a user prefers.

Expanding and upgrading PSTN implies a substantial financial investment in new physical infrastructure. Whereas a VOIP mobile dialers upgrade can happen by running simple software updates.

VOIP mobile dialers features, such as call waiting or call forwarding, and many more are already a part of the package provided by VoIP service providers at no extra cost. On the other hand, most of these are paid add-on features in the case of PSTN.

Major telecommunication companies are fast-moving to VOIP dialer services as it gives them flexibility and is cost-effective. The evolvement of internet technologies such as 5G networks have also played an instrumental role in the growth of the VoIP industry.

The Future of a VoIP-powered Telecom Sector

2020-21 has been an eye-opener for all of us at many levels. The shift to a hybrid and remote work culture made everyone realize the many advantages of VoIP technology. Looking at the changing landscape of the way workplaces now function the day is not far when VoIP will displace traditional telephony and become the communication technology of the future. 

In North America alone the switch from traditional telephony to softphones has been rather quick. Telecom industry insiders and experts are of the opinion that VoIP technology may completely replace PSTN by 2025. Many leading telecom companies have been smart to make a shift to mobile VoIP dialers to be able to retain their market share. Many  US giant corporations have already made a switch to VoIP-powered landlines.

A report on the future of fixed telephone services published in United Kingdom’s Ofcom observed: “PSTN is reaching the end of its life and becoming increasingly difficult and costly to maintain. We recognize that the migration to VoIP is necessary to ensure the continued provision of reliable landline telephone services given that the PSTN can no longer be sustained in the long term.”

Current trends suggest that VoIP mobile dialers are the future of the telecom sector. To stay in the game and grow will require telecom companies to become VoIP-enabled firms. Making this switch no more looks like a choice but a necessity.

The Popularity of Mobile Unified Communications

Mobility is a priority for today’s millennials. The role of a mobile phone is beyond calling and texting in today’s digitally connected world. It is a complete package for shopping, banking, making transactions, socializing, and much more all rolled into one rather magical handheld device. It’s like no phone means a total cut-off from the outside world.  

This mobility has benefited businesses in more ways than one such as optimizing efficiency and productivity, cost-saving, flexibility, convenience, and a lot more. It has enabled teams to be in touch with each other in a convenient manner 24×7. The flexibility brought about by mobile communication solutions has been a boon during the pandemic when most employees were forced to work remotely.

As a result, more companies are seeing mobility as a factor in succeeding in their respective industries. Many surveys conducted in the last 2-3 years suggest that seven in ten businesses prioritize mobility the most as it helps them gain a competitive edge. The way the pandemic has generated high demand for mobile solutions, recent studies suggest that the mobile VoIP market alone will reach $183.7 billion by 2027 (Business Wire, 2020).

5G networks will further enhance the functionality of mobile VoIP systems. With embedded app support systems being on offer by several VoIP players we can expect more businesses to take advantage of this new-age mobile set-up.  The trend of more professionals adopting app-based virtual numbers for business calls, conferencing, and team meetings are already on the rise and will only continue to grow.

Conclusion

The telecommunications industry is definitely shifting paradigms. The writing is on the wall, VOIP telephony technology is all set to replace the old school PSTN systems that are currently in place. In fact, the change in many enterprises is already underway.  VoIP has stood the test of time and has proved itself worthy for both the telecom sector and end-users.

A more superior and feature-rich technology compared to PSTN, VoIP has already made inroads in all prominent sectors such as hospitality, healthcare, aviation, call centers, banking and finance, and much more. The promise of added benefits and significant savings on communication costs has attracted many organizations to VoIP.

Many  VoIP service providers like Tragofone already cater to the unified communications needs of enterprises. For companies looking to cut down on expenses and boost communication efficiency, VOIP mobile dialers are the way to go.

The telecom sector has been witnessing the slow demise of the traditional landline phone system for quite some time now. The pandemic and its aftermath seem to have further accelerated this trend.

In the United States alone, the domestic landlines have declined by almost 50% since 2004. (Statista, 2020). Looking at the larger picture, there has been a slow but steady decline in fixed telephone lines (Statista, 2020).

The internet is now within everyone’s reach increasingly advanced smartphones are easily accessible to everyone. As a result, there are multiple ways of communication available nowadays. Cognizant of this new reality, businesses are now reaching out to their customers via different channels as preferred by them. This has resulted in an increased demand for a holistic way to communicate with people has paved the way for more sophisticated VoIP platforms.