Top 11 VOIP Service Providers: Goodbye to Traditional Phones

Stepping into the future of business communication, companies around the globe are turning a new page with Voice over Internet Protocol (VoIP) services in 2024. This shift goes beyond mere technological adoption; it’s a strategic move toward remarkable financial benefits.

Businesses switching to VoIP are experiencing an astonishing 50-75% in cost savings, a statistic that underscores the immense cost-efficiency of these innovative services. Join us, and find out the top 11 VoIP service providers in 2024, highlighting their unique features, pricing, and compatibility. 

Who are VoIP Service Providers?

VoIP service providers offer telecommunications services via the internet, replacing traditional phone lines. They facilitate voice calls, video conferencing, and messaging through cloud-based platforms. Ideal for remote collaboration and integration with business applications, these providers offer scalable, cost-effective solutions, essential for modern businesses. They support various devices, ensuring seamless communication regardless of location.

11 Best VoIP Service Providers in 2024

To simplify your exploration, we have compiled a list of the top 11 leading VoIP providers, which can be beneficial for mid level business seeking agility to enterprises aiming for expansive scalability.

List of top 11 VoIP service providers are:

#1. Tragofone

Tragofone is a leading VoIP softphone provider that offers a comprehensive and fully loaded SIP softphone app. It is powered by WebRTC technology, a framework for the web that allows Real-Time Communications (RTC) capabilities in the browser. This app is designed for seamless communication experiences and places a strong emphasis on security, ensuring that all communications are encrypted and never transmitted through unsecured channels.

Features

• • WebRTC Mobile Apps– Provides high-quality and secure audio/video conferencing capabilities on mobile phones.

• • SIP Softphone Features– Offers unified communication tools with real-time presence status, directory dialing, and pop-up call notifications.

• • White Label Customization- Enables extensive customization of user interfaces to align with business branding requirements.

• • Auto Provisioning– Simplifies the configuration and deployment process, allowing for remote management of mobile dialers.

• • Call Analytics- Delivers valuable insights into call performance and quality.
  • CRM Integration- Enhances customer relationship management by seamlessly integrating communication tools with CRM systems.

• • Push Notifications– Provides instant alerts for incoming calls and messages, even when the app is closed.

Pricing

Tragofone offers a free custom trial option. The specific pricing details for Tragofone’s VoIP softphone solution depend on factors such as the number of users and additional feature requirements. For detailed pricing information, businesses are advised to use Tragofone’s pricing calculator or directly contact the team for a customized quote.

#2. RingCentral

RingCentral is a prominent VoIP provider of cloud-based communications and collaboration solutions for businesses and software companies. It offers a comprehensive suite of services that include voice, video, team messaging, and contact center solutions, all integrated through an easy-to-use platform.. The core strength of RingCentral’s softphone lies in its UCaaS model, which simplifies and unifies all forms of communication.

Features

• • Team Messaging- Allows for effective team collaboration with file sharing and task management.
  • AI Features- Includes voice transcription and AI-generated meeting summaries.
  • Analytics- Offers detailed insights into call and communication patterns.
  • Security- Ensures secure communications with features like call encryption and spam call blocking.
  • Administration- Provides tools for system management and user customization.

Pricing

RingCentral offers three annual plans: Core at $20/user/month for a basic phone system, Advanced at $25/user/month for enhanced customer service and automation features, and Ultra at $35/user/month, which includes an advanced communications suite, packed with storage and analytics.

#3. MirrorFly

MirrorFly is well known for its customized and self-hosted VoIP provider with enterprise communication solutions. A single white-label API and SDKs offer end-to-end in-app features such as instant messaging, voice and video conferencing, and contact center solutions with AI-integrated advanced features. 

With the enterprise unified communication model, MirrorFly transcends one of the best VoIP service providers in the industry.

Features

• Complete customization: As a self-hosted VoIP platform, you can edit, change, or customize features and branding according to your requirements.
• Team collaboration: 1000+ in-app communication features and unlimited file sharing without any limits.
• Custom security: MirrorFly is built with custom security features, including E2E encryption, spam filtering and more.
• Contact center features: IVR, high-quality VoIP calling, call routing, agent management, and more.
• Call analytics: You can record, manage and monitor every call.

Pricing

MirrorFly provides two pricing models

1. SaaS: For 5k users/month, the Essential pack starts at $399
2. Self-hosted: You have to contact the MirrorFly team for the custom plan.

#4. Nextiva

Nextiva is a comprehensive business communications company that specializes in enhancing organizational growth through connected communications. As a VoIP provider, Nextiva’s softphone system offers an all-in-one communication, collaboration, and customer management solution, streamlining business processes by consolidating phone, SMS, video, and email interactions into a single platform.

Features

• • Call Pop- This feature provides instant access to customer information before beginning a conversation.

• • Customer Analytics- Offers insights into customer relationships and interactions.

• • Customer Journey Tracking– Understands customer sentiments and experiences across interactions.

• • Customer Automation- Enhances conversations with automation, engaging customers throughout their journey.

• • Comprehensive Communication Methods- Supports phone, text, video, email, and instant messaging.

• • CRM Integrations- Connects the phone system with CRM platforms for faster, seamless operations.

Pricing

Nextiva’s pricing for VoIP services starts at $17.95 per month. There are several plans that they offer to both smaller teams and larger enterprises, according to the requirements.

#5. 8×8

8×8 is a renowned provider of cloud communications and customer experience solutions. The company specializes in offering a unified platform that integrates contact center capabilities with voice, video, chat, and communication APIs. This integrated approach, known as Experience Communications as a Service (XCaaS), is designed to elevate both customer and employee experiences.

Features

• • Contact Center Solutions- Provides tools to deliver exceptional customer experiences and keep agents engaged.
  • Unified Communications- Offers a seamless integration of voice, video, and chat functionalities.
  • Communication APIs- Enables customization and integration with other business systems for enhanced functionality.
  • Integrations- Supports integration with various platforms to streamline workflows and improve communication efficiency.

Pricing

8×8 offers tiered pricing plans, customizable according to diverse business needs. The X2 Plan includes unlimited voice calling to 14 countries and HD video conferencing. The X4 Plan adds more countries and advanced call handling. The X6, X7, and X8 Plans enhance contact center capabilities with advanced features such as CRM integration, omni-channel support, and interaction analytics.

#6. Ooma

Ooma is another VoIP service provider that specializes in providing smart, cloud-based communication solutions for both business and consumer needs. Their services are centered around creating connected experiences that are powerful yet easy to use. They emphasize personalized service to ensure that each business gets a communication solution that improves its efficiency and effectiveness.

Features

• • Unified Communications as a Service (UCaaS)- Customized communication solutions for enhanced business operations.
  • SIP Trunking- Provides efficient call management and quick collaboration.
  • Advanced Call Management Features- Includes auto attendant, call recording, call routing, caller ID, and more.
  • API Integrations- Allows integration with various business applications.
  • Virtual Fax- Facilitates easy sending and receiving of faxes over the internet.

Pricing

Ooma offers three business phone plans: Essentials at $19.95/user/month, Pro at $24.95/user/month, and Pro Plus at $29.95/user/month. Each tier offers a range of features, with more advanced options available in the higher-level plans.

#7. GoTo Connect

GoToConnect is a VoIP provider that offers a unified solution for voice, video, and messaging. It is designed to simplify business communications, providing flexibility and convenience for a modern workforce. With GoToConnect, users can efficiently manage calls, chats, and texts using both web and desktop applications, catering to the needs of businesses seeking to maintain connectivity regardless of location.

Features

• • Unified Communications- The platform integrates calling, chatting, and texting in its web and desktop applications.
  • Mobile Device Support- Offers HD audio and texting capabilities on iOS and Android devices.
  • Seamless Meeting Joining- Allows running of sessions in a browser with no download needed.
  • Video Conferencing- Supports up to 250 participants, 25 webcams, and real-time screen sharing.
  • Integrations- GoToConnect integrates seamlessly with various software providers, enhancing communication workflows

Pricing

GoToConnect offers two pricing plans: The Basic plan starts at $27 per user per month and provides a simplified business phone system with basic meeting features. The Standard plan starts at $32 per user per month and includes a fully-featured phone system with chat and video conferencing capabilities.

#8. Dialpad

Dialpad is a leading customer intelligence platform powered by AI, offering a suite of communication tools for businesses. The platform is designed for various business sizes, from small businesses to large enterprises. Dialpad provides an all-in-one communication solution that integrates calls, messaging, meetings, and contact center capabilities into a single workspace.

Features

• • AI Contact Center- Advanced customer engagement platform with live coaching and sentiment analysis.
  • AI Sales Center- Tools for outbound sales, including live AI coaching and real-time assistance.
  • AI Voice- Business phone system with built-in AI for call transcriptions and note-taking.
  • AI Meetings- AI-powered video meetings with features like live transcription and automatic call summaries.
  • Unified Workspace- Allows seamless transition between calls, messages, and meetings.
  • Integrated Contact Center- Provides a fully integrated contact center with AI tools for agent and customer experience.

Pricing

Dialpad offers diverse pricing plans: The Standard Plan at $15/user/month ($23 if billed monthly) for basic features, the Pro Plan at $25/user/month ($35 monthly) with advanced support and integrations, and a customizable Enterprise Plan for comprehensive needs. 

#9. CallHippo

CallHippo is another known VoIP provider that specializes in increasing agent productivity, automating workflows, and reducing communication costs for businesses. It offers technology that can significantly enhance call connect rates and uptime. The platform is designed to transform both sales processes and customer experiences, providing solutions for businesses to monitor and manage their operations effectively.

Features

• • Call Queuing Software- Manages high call volumes efficiently by placing callers in a queue.

• • Call Barging- Allows supervisors to join conversations for real-time guidance and improved customer interactions.
  • Voice Mail- Ensures no crucial messages are missed and allows for prompt follow-up.
  • Call Analytics– Provides insights into call metrics, patterns, and trends for data-driven decisions.
  • Interactive Voice Response (IVR)- Streamlines call handling with an automated menu system.

Pricing

CallHippo offers varied pricing plans: Basics starting from free plans for startups, Bronze at $16/user/month for small teams, Silver at $24/user/month for growing teams, and Platinum at $40/user/month for larger teams, each with progressively advanced features with different business needs.

#10. Zoom Phone

Zoom Phone is a feature-rich cloud phone system suitable for businesses of all sizes. Known for its simple and intuitive VoIP phone system, Zoom Phone leverages the same user experience as Zoom Meetings. It provides an innovative and custom business phone system, enabling users to work flexibly and solve unique business problems.   

Features

• • Zoom Mobile and Desktop App- Unified platform for meetings, phone, and team chat across various devices.
  • Desk Phone Support- Compatibility with a variety of desk phones from leading manufacturers.
  • Salesforce Integration- Enhances productivity with features like click-to-dial.
  • Call Delegation- Assign assistants to make and receive calls on behalf of executives.
  • Administrator Portal- Provision, manage, and monitor the cloud phone system remotely.

Pricing

The specific pricing details for Zoom Phone are not available on their official website. However, Zoom is known for offering a range of plans to meet various business needs, including unlimited and metered calling plans. For detailed pricing information, a direct inquiry on Zoom’s website or contact with their sales team would be necessary.

#11. Grasshopper

Grasshopper is a VoIP service provider known for offering softphones. It allows businesses to maintain a professional image with features like custom greetings, call handling, and extensions, even while operating remotely or from different locations. The software is designed to integrate seamlessly with users’ existing phones, eliminating the need for additional hardware.

Features

• • Desktop + Mobile Apps- Allows users to manage business communications seamlessly from their desktop or mobile devices.
  • Voicemail Transcription- Converts voicemail messages into text, enabling users to read messages quickly without having to listen to audio recordings.
  • Simultaneous Call Handling- This feature enables handling multiple calls at the same time, ensuring that no call goes unanswered.
  • VoIP/Wi-Fi Calling- Allows making calls over the internet or Wi-Fi, reducing dependence on traditional phone networks.
  • Extensions- Provides the option to set up multiple extensions, which is ideal for directing calls to the appropriate department or individual.

Pricing

The specific pricing plans for Grasshopper are not accessible, but they generally offer tiered pricing based on the number of phone numbers and extensions a business requires. Generally, Grasshopper’s pricing model includes a monthly subscription fee with different tiers. For detailed information, we recommend visiting their official website or contacting their customer service directly.

Conclusion

In 2024, VoIP service providers have surpassed their voice-centric origins, evolving into comprehensive, adaptable tools for streamlined business communication. Offering an array of features from call routing to integration with CRM systems, these VoIP providers serve diverse business needs and budgets.

Tragofone presents an optimal solution for businesses seeking cost-effective communication solutions. Its comprehensive communication tools make it an ideal choice for any business. Turn over a new leaf of VoIP communication today, avail a demo now.