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FAQs of Tragofone

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Does Tragofone have support for the Android platform?

Yes

Does Tragofone have support for iOS platform?

Yes

How many licenses are available?

Free, Registered Users, Concurrent call

What languages are supported by Soft Client?

English

How to configure SIP Extension in Softphone?

Install and open Tragofone application, go to the Settings > Account Setup > Insert the SIP Credentials

Ex. User Name, Password, SIP Server, SIP Port, SIP Proxy, SIP Proxy Port, SIP Protocol (These details will be provided by your IP-PBX vendor or Solution Provider)

Can I register Tragofone on any VoIP System?

Yes, the client can register Tragofone on the server until and unless the remote system have a support of SIP and WebRTC.

How to sync Contact Directory in Tragofone?

Install and open the Tragofone app. Go to the Contact – It will fetch all contact automatically. Provide the permission to access the phone during installation or one can perform the same after installation – Phone > Application > Tragofone settings

Can I make video calls from Tragofone?

Yes, if it is supported by Remote SIP Server (Using H.264 and VP8 Codec)

Does Tragofone have provisioning capabilities?

Yes, Provisioning Server from Tragofone will be provided for the Provisioning (Client can request to purchase the license for the same)

Does this application support Battery Saving Mode?

Yes, using Push Notification on incoming calls

How to resolve one way voice issue?

Capture logs/packets on SIP server and identify the issue whether it is from Firewall or PBX or application or contact Tragofone support.

Recommended solution to resolve one-way voice issue – Enable NAT and SIP ALG on Firewall. Try Enable and Disable TURN and STUN server on Soft client.

Can we integrate Tragofone with a third-party Provisioning System?

Yes, using web API’s (For customization contact our sales and technical team)

Can I copy contact from Phone Call History and Paste in Tragofone for dial out?

Yes

Can I copy contact from Tragofone Call history and paste it in Phone Dialler for dial out?

Yes

Can I save contact from Tragofone?

Yes

Softphone Apps for iOS and Android

Download our VoIP softphone apps and reach out to us at
sales@tragofone.com for credentials.

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Contact Info

501-503, Binori B Square 1, Nr. Neptune House, Ambli – Bopal Rd, Ahmedabad, 380058, Gujarat, India.

sales@tragofone.com

+1 (540) 346 3663