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Home / multi channel call centre

The Future of Contact Centers: Multichannel and Omnichannel

The Future of Contact Centers: Multichannel and Omnichannel

21 Aug 2023 15 Minutes

It was not until the early 2000s that phone-centric call centers started incorporating other channels like e-mail and messaging in...

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Partnering with Tragofone has transformed our telecom services. Their softphone solution delivers exceptional call quality, reliability, and customization, greatly enhancing our customer experience. The seamless integration and outstanding support team further boost our service capabilities. Tragofone’s dedication and innovation make it a highly recommended partner for any telecom operator seeking superior softphone solutions.

Patrick Gentemann

Ubefone , France

Tragofone’s team exceeds expectations by creating VoxFone, an app that perfectly caters to the needs of the Brazilian market. It boasts various user-friendly features, including text chat, video calls, internal and external calls, and a straightforward setup process. Enter your login credentials and you’re ready to go. No technical expertise is required! The Brazilian public loved how strong, compatible, and easy to use the system was! Thanks, Tragofone crew!

Rafael Manarin

Vox City, Brazil

WeCloudit was looking for a solution that would bring our business and our clients further. A robust and stable solution to reliably make telephone calls via an “app” on Android and IOS. Tragofone has proved to be such a solution provider and has proactively helped us reach that goal. Many clients now enjoy the freedom of direct VoIP calls from there cellular devices.

Arjan Westmass

WeCloudit, Netherlands

For years, we struggled to offer a secure, self-configurable app for our clients. Enter Tragofone! They built a custom, encrypted app with QR code setup, taking clients from zero to operational in 30-40 seconds. The responsive Tragofone team became a true extension of ours, always exceeding expectations.

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John Farhat

Loquantur, INC., United States

Tragofone revolutionized our business. One-click onboarding, crystal-clear calls, and secure chat made everything seamless. This reliable, user-friendly solution streamlines operations and enhances client communication.

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Patrick Williams

Wocom, Jamaica

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501-503, Binori B Square 1, Nr. Neptune House, Ambli – Bopal Rd, Ahmedabad, 380058, Gujarat, India.

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