OIT, LLC, a Miami-based UCaaS provider built on NetSapiens, replaced a softphone that was unstable, unsupported and mobile-only. It moved to Tragofone, integrated through APIs, so users sign in with the credentials they already have and find their contacts, call history and voicemail waiting on both desktop and mobile. The outcome: a stable NetSapiens integration, one account across every device, and less dependence on desk phones.
Key Facts at a Glance
| Item | Detail |
|---|
| Customer | OIT, LLC |
| Headquarters | Miami, Florida, USA |
| Industry | Telecommunications and distributed networking |
| OIT’s services | Hosted UCaaS, Next Generation Fax, mobile applications |
| OIT’s customers | MSPs, technology service firms, distributors |
| UC platform | NetSapiens |
| Solution | Tragofone softphone (desktop and mobile) |
| Integration method | Tragofone APIs |
| Features in use | Voice calling, messaging, voicemail, contact sync, call history and voicemail sync across devices |
| Core outcome | Stable NetSapiens integration and multi-device unified communications |
Who is OIT?
OIT, LLC is a service-first telecommunications and distributed networking company headquartered in Miami, Florida. It delivers Hosted UCaaS, Next Generation Fax and mobile applications that MSPs, technology service firms and distributors offer to their own clients.
In that model, the softphone is not a side feature. It is the part of the service end users touch every day, and the part that shapes how they judge the partner who sold it to them.
What is Tragofone?
Tragofone is an AI-first, white-label softphone for desktop and mobile, built by Trago Communications Pvt. Ltd. It runs on top of service-provider platforms, including NetSapiens, and in October 2026 it joined Crexendo’s Ecosystem Vendor Program, which makes it available to NetSapiens licensees.
For OIT, the relevant point is simpler. Tragofone connects to NetSapiens through APIs and delivers calling, messaging and voicemail without asking users to start over.
What Problem Did OIT Have with Its Previous Softphone?
OIT’s previous softphone could not deliver the consistency its service model depends on. Four problems stood out:
- Reliability. The app lacked stability, so performance varied from one day to the next.
- No support or upgrade cycle. Without regular releases, OIT had little confidence in where the product was heading.
- No desktop app. Users were limited to mobile, which held back both flexibility and productivity.
- Not built for enterprise or MSP needs. The app could not keep pace with what OIT’s customers increasingly expected.
For a provider whose partners resell its service, each of these problems lands on someone else’s brand. That is the central risk of a weak softphone, and it is why we recommend testing for it directly, as covered in what NetSapiens resellers should evaluate before choosing a softphone.
Why Did OIT Choose Tragofone?
OIT chose Tragofone for its proven stability, responsive support, and strong functionality on both desktop and mobile. The deciding factor was the long term: regular upgrades bring continuous performance improvements and new features, rather than a product that stands still while customer expectations move on.
Those are the same criteria we set out in our guide to choosing a business softphone.
How was Tragofone Integrated with NetSapiens?
Tragofone connects to OIT’s NetSapiens environment through its APIs, so nothing had to be rebuilt user by user. The deployment delivered four things:
- Login with existing credentials. Users sign in to Tragofone with the credentials they already have.
- Core features from day one. Calling, messaging and voicemail are available immediately.
- Automatic data sync. Contacts, call history and voicemail sync without any action from the user.
- One account across devices. The same account works on desktop and mobile with no extra configuration.
The practical effect was a low-effort rollout: minimal deployment work, little training, and fast adoption. Providers planning a rollout of their own can see how the Tragofone NetSapiens integration works, and how auto-provisioning reduces setup at scale.
What Features Does OIT Use?
OIT runs Tragofone as a complete softphone across desktop and mobile to support flexible, distributed work. The features in use are voice calling, messaging, voicemail access, contact synchronization, and call history and voicemail synchronization across devices.
What Results Did OIT Achieve?
OIT now runs a stable, multi-device softphone on NetSapiens and relies less on hardware desk phones.
| Before Tragofone | After Tragofone |
|---|
| Unstable, inconsistent softphone | Stable integration with OIT’s NetSapiens ecosystem |
| Mobile only, no desktop app | Access on both desktop and mobile devices |
| Communication tied to a single device | Uninterrupted multi-device communication and greater user independence |
| Reliance on hardware desk phones | Reduced hardware dependency and a software-driven communication model |
| No upgrade roadmap | Regular upgrades and responsive support |
For providers weighing the same move away from desk phones, our softphone vs hardphone comparison explains where software wins and where hardware still earns its place.
What Can Other NetSapiens Providers Learn from OIT?
Replacing a softphone does not have to mean a disruptive migration. When the new app signs users in with credentials they already have and syncs their data automatically, the switch is close to invisible for end users. The provider, meanwhile, gains a desktop app and a supported upgrade path.
That combination matters most for UCaaS providers whose reputation rides on an app they do not control day to day.
Your NetSapiens Softphone Should Be One You Can Stand Behind
OIT needed a softphone it could stand behind in front of MSPs and enterprise clients. By moving to Tragofone, it replaced an unstable, unsupported app with a stable, multi-device one that runs on the NetSapiens platform it already operates, and gained an upgrade path that keeps the product moving forward. More customer outcomes are on our case studies page.
Ready to give your NetSapiens users a softphone that works on every device?
Frequently Asked Questions
What softphone does OIT use with NetSapiens?
OIT uses Tragofone as its softphone for desktop and mobile on the NetSapiens platform.
Does Tragofone work with NetSapiens?
Yes. Tragofone integrates with NetSapiens through its APIs. In OIT’s deployment, users log in with existing credentials and their contacts, call history and voicemail sync automatically.
Can users keep their existing login when moving to Tragofone?
Yes. OIT’s users sign in to Tragofone directly with the credentials they already use.
Does Tragofone have a desktop app?
Yes. Tragofone runs on desktop and mobile, and one account works across both without extra configuration. A missing desktop app was one of the main reasons OIT replaced its previous softphone.
Which features did OIT deploy?
Voice calling, messaging, voicemail, contact sync, and call history and voicemail sync across devices.
Does Tragofone have a desktop app?
Yes. Tragofone runs on desktop and mobile, and one account works across both without extra configuration. A missing desktop app was one of the main reasons OIT replaced its previous softphone.
Which features did OIT deploy?
Voice calling, messaging, voicemail, contact sync, and call history and voicemail sync across devices.
Why did OIT switch softphones?
Its previous softphone was unstable, had no regular support or upgrade cycle, lacked a desktop app, and could not meet enterprise and MSP requirements.
How much effort did the migration take?
Very little. API-based integration, existing credentials and automatic data sync kept deployment work and training to a minimum, and users adopted the app quickly.
Who is OIT?
OIT, LLC is a Miami, Florida telecommunications and distributed networking company offering Hosted UCaaS, Next Generation Fax and mobile apps to MSPs, technology service firms and distributors.
