Version: Version: 3.38.12

Released On: Feb 9, 2026

Required Backend Version: 1.58.2.20.9.3 or higher

New Features

CS ID - 299: Custom Ringtone Selection – Users can now choose their preferred ringtone to quickly identify work-related calls.
CS ID - 297: Added new setting to set the default Contact list view for quicker access.
Enterprise Contacts now include a “BLF Prefix” field. When set, this value will be applied for BLF SUBSCRIBE operations.
CS ID - 553: Added a new shortcut (Command Or Control + Shift + Alt + D) to quickly dial the selected number.

Improvements

Improved caller name display: long names are truncated with an ellipsis, call count remains visible, and full names appear on hover.
CS ID - 1511: Improved Message Deletion Flow – Added a confirmation prompt before deleting a message thread. The “Delete Thread” option has been moved from the three-dot menu to a right-click context menu within the thread.
UX/UI improvements.

Bug Fixes

CS ID - 1512: Fixed a bug where users were unable to edit contact details after navigating to View Contact Info from the message thread options.
CS ID - 1460: Resolved a looping issue during MS365 contact downloads in Desk app.
Resolved incorrect timestamp display for sent and received audio messages.
Resolved a bug where multiple clicks on Settings > Devices cleared the displayed information.
CS ID - 1274: Fixed an issue where duplicate call recordings were displayed for a single recording when the app is connected with NetSapiens.
CS ID - 1340: Resolved a security issue that exposed SIP passwords in application logs on Mac and Linux.
Addressed an issue where refreshing the screen disrupted video pause/unpause controls.
Fixed an issue where a “Technical error: failed to upload” message appeared while updating from version 3.38.9 to 3.38.10.
Fixed an issue where MOH was not played to remote participants when a call was placed on hold.
MS Teams app: Addressed an issue where sidecar did not auto-link upon login using the Link button.
MS Teams app: Resolved a layout issue affecting the sidecar app in compact mode while on a call.
Resolved a bug preventing BLF indicators from appearing for all contacts and enterprise entries such as Favorites.
Addressed an issue preventing SMS drafts from being saved when interrupted by an incoming call.
Fixed an issue where the ringtone continued playing after rejecting a self-initiated call.
Addressed an issue where accessing the Keypad during an incoming call incorrectly showed the Active Call screen.
Resolved a UI inconsistency where calls appeared on hold for the conference owner after unmerging, despite active connections.
CS ID - 722: Addressed an issue where SMS numbers were still converted when E164 value was set to None.
Fixed an issue where the Cloud Contacts screen remained visible after switching to another module during sync.
Resolved a bug causing incorrect REGISTERED status display when the account was turned off by the user.
Fixed an issue where contact names were not displayed in Recents for calls made to E164-formatted numbers.
CS ID - 1643: Fixed a bug where the users were not able to make a call.
Addressed an issue where BT/AT-Merge actions could be triggered despite the buttons appearing disabled.
Resolved a security issue exposing confidential credentials (SIP/IM passwords) in logs.
Fixed an issue on Windows where the camera toggle popup remained visible after the caller ended a video call.
CS ID - 784: Resolved a bug that disconnected one party when attempting to merge calls.
CS ID - 924: Fixed an issue where an incoming call prevented initiating an outbound call.
CS ID - 1256, 1461: Resolved a crash and language reset issue triggered by repeated access to the Settings module.
CS ID - 1213: Fixed an issue where the Desk app returned a 603 response even when the user did not reject the call.
CS ID - 1486, 1205: Fixed an issue where the Desk app stopped functioning after extended inactivity. Also fixed similar performance and app freeze issues.
CS ID - 1365: Addressed a bug resulting in random application crashes, even while on calls.
CS ID - 1185: Resolved a bug affecting special character (- $ ^ ! , ?) recognition in contact search.
CS ID - 1495: Resolved a bug causing pasted numbers to append instead of replacing existing Dialer input.
CS ID - 1485: Resolved a bug causing incoming calls to be declined automatically with a false call limit error.
Addressed an inconsistency where the NetSapiens Call Center feature was not visible for an agent in NetSapiens Web phone but was available on Tragofone Desktop app.
CS ID - 1520: Fixed an issue where the message thread did not display the DID being texted.
Addressed an issue where incoming call notifications did not reflect the configured Chinese (Simplified/Traditional) language.
CS ID - 1537: Resolved a bug that prevented placing new calls when an active call became stuck.
CS ID - 1472: Fixed an issue where users were unable to answer multiple calls simultaneously with Jabra integration.
CS ID - 1494: Resolved a bug where keypad input produced sound but did not show the number being typed.
CS ID - 1211: Addressed an issue where sorting contacts by name altered the display format.
Resolved a bug preventing updates to private contacts that initially had no number.
Fixed an issue where the Call Details screen did not update after adding a number to an existing contact, while the Call List screen showed the update.
Addressed an issue where one-to-one calls were not visible while the conference call was on hold.
CS ID - 1469: Fixed an issue causing delays when placing a call on hold or resuming it from hold.
CS ID - 1539: Fixed unexpected reload behavior in the Desk app when handling tel links from the Extended Side panel.
Resolved a bug preventing BLF indicators from changing in real time.
Fixed an issue where push notifications for SMS and Chat messages were not received, requiring a screen refresh to see updates.
CS ID - 1525: Addressed an issue where MS Teams integrated Desk app users could not link the Teams Sidecar app.
Addressed an issue where BLF status did not reflect actual presence, always displaying green.
CS ID - 1621: Resolved a bug preventing addition of unformatted numbers.
Resolved a bug preventing Zoho CRM information from appearing while a call was ringing or in progress.
CS ID - 1592: Incorporated feedback received from a customer for previous release.
CS ID - 1242, 1528, 1056, 1613 : UX/UI bug fixes

Version: Version: 3.38.6

Released On: Nov 14, 2025

Required Backend Version: 1.58.1.20.9.0 or higher

New Features

Added support for Quick Reply functionality and the ability to send Patient Engagement messages
Create a Refresh token to refresh the Access token.
Provide a configuration to stop displaying “Recents” and “Missed Calls” tab in the Dialpad screen.
Provided Wireguard Server and Wireguard Agent support
Added application-level configuration to set concurrent call limits.
Added support of SMS/MMS DID sharing where multiple team members can send/receive SMS/MMS using a shared DID number.

Improvements

CS ID - 398: Fixed Caller ID update related issue.
Minimize the application’s notification window size
Change the application’s notification window size for CRM functionality.
CS ID - 1137, 1132: Improvements in application’s audio call experience for the users.
Made reliability improvements in Desk application.
CS ID - 398: Improvements in Caller ID display.
Improve auto conversion of numbers to E.164 format by adding more configuration options.
Improvements in Jabra headset support.
Improve the current functionality of auto-convert number to E164 format by adding options to enable it only for calls, only for SMS or both.
Customized the SMS view screen for a customer.
UX/UI improvements.

Bug Fixes

Updated SMS screen view.
Fix the app getting stuck on the loading screen issue when the user turns on the toggle button in the answering rules module.
Resolve Login ID discrepancies in mobile and desktop apps.
Fixed bug where the receiver got a blank video file which was neither downloadable, nor playable.
CS ID - 922: Fix issue where the Team/Enterprise directories were not showing on iOS mobile and Desktop App.
Fixed issue where the app got stuck on the loading screen after creating a private contact.
Resolve pasting a copied number only once in Keypad module issue.
Resolved problem causing missing audio file preview on sender side after refresh in SMS module.
CS ID - 707: Fixed issue where messages were not visible after upgrading from v3.37.1 to v3.38.0.
Fixed bug where Music on Hold was not played to a user when multiple users were on hold.
Resolved issue where application was getting BLF subscription unnecessarily.
Correct incrementing of badge count on receiving forwarded voicemail.
Resolve random Attended Transfer failure cases.
The app now provides “View Contact Information” option in chat/message threads like the mobile app.
Fix bug of unnecessary missed call entry even if the call is answered from another device.
CS ID - 561: Resolve issue where only single occurrence of a recurring meeting was getting scheduled.
CS ID - 570: Fixed app behavior where clicking on a meeting link started the meeting in Zoom application instead of the Desktop app.
CS ID - 575: Fixed issue where no validation message appeared when starting a new meeting during an active one.
CS ID - 577: Fixed issue where meeting invitations lacked meeting title and timezone details.
Resolved Full attended Transfer failing issue when performed by callee.
Fix Search bar not functioning properly in Enterprise Contacts search.
Correct validation when past time slots are being used to schedule a meeting.
Correct app behaviour to restrict creating meeting with emoji in name and still giving a validation message.
Fix bug where incorrect Meeting Time was displayed in Zoom Module Usage History for new instant meetings
Stop displaying Edit and Delete Contact option for Cloud Contacts.
Fix app stuck issues faced when updating or creating meeting using special characters.
Rectify the incorrect data being displayed in the Favourites tab.
Correct Delete Thread functionality where it is not working properly.
Fix bug where call entries take time to get converted to another language from English on the Dialpad screen.
CS ID - 777: Resolve issue where the Mobile Number entered by the user is not being retained on app restart.
CS ID - 769: Fixed issue where contact search results reverted to full list despite text remaining in search field.
Fixed minor issue in Call History and Recents tab and for E.164 format conversion.
Stabilise Favourite Contact tab behaviour.
Resolved problem with Cloud Contacts freezing after clearing the search bar.
Fixed bug where emoji in Private Contact Fields, prevents Contact creation/update without proper validation.
Correct and provide a User-friendly validation message for exceeding maximum character limit in Private Contact fields.
Make the validation consistent for First Name and Last Name fields in Private Contact.
CS ID - 743: Fixed issue where ‘Create New Contact’ option was unresponsive in unassociated message threads.
CS ID - 690: Resolved problem causing voicemail alerts and updates to appear only after opening the voicemail tab.
CS ID - 688: Rectify the incorrect preview being shown in the message thread.
CS ID - 689: Resolve voicemail notification and badge icon issues.
CS ID - 222, OTRS ID - 2024091775000099: Fix bug where the BLF for a contact was lost if their extension number changed.
Resolve issue where Favorite Contacts are not consistently updating across all contact types.
Fixed issue where phonebook contacts appeared in both Private and Shared tabs during search.
CS ID - 744: Fixed issue preventing new message creation when phone numbers included separators (hyphen, period, or space).
CS ID - 775: Fixed issue where all devices were shown in call options instead of only online ones.
CS ID - 768: Fixed issue where existing chat history didn’t load when opening chat from Contacts until a new message was sent.
CS ID - 831: Fixed issue where the meeting passcode auto-filled immediately after entering the meeting ID.
CS ID - 813: Show a Success message after successfully deleting a meeting.
CS ID -833: Updated Schedule button to display the current date or removed the placeholder digit “19.”
CS ID - 799: Removed ‘Start’ option for deleted or expired meetings in Usage History to prevent error messages.
Fix app behavior where the messages are scrolling from top to bottom when tapping on a message or chat thread.
Resolved issue where the sender and receiver caller IDs are not visible in the sent and received messages in the group SMS.
Resolved issue causing users to get stuck on the loading screen with repeated redirects between Login, OTP, and QR Code screens.
Updated favorites sync behavior to display ‘No Favorites Found’ when no data is available instead of showing ‘Syncing Favorites.’
Fixed issue where the incoming call screen could not be restored after being minimized on Windows.
Fixed missing video call button in Keypad when enabled via portal settings.
Resolved bug where the Caller ID field was missing above the keypad despite being enabled from the portal.
Fixed issue where receiver’s video remained enabled after answering a video call as an audio call.
Fixed incorrect display of default name (‘Alex James’) during video calls.
Resolved problem with sidebar items not rendering correctly on language switch.
Resolved issue with no audio alert for concurrent incoming call on Mac system.
CS ID - 349: Resolved startup failure in Desktop v3.43.3 when Registry Editor access was restricted.
Restricted Caller ID group info screen to view-only mode for participants.
CS ID - 562, 575: Fixed issue where no alert was shown when starting a new meeting during an active one.
CS ID - 551: Fixed focus-stealing behavior when an incoming call was received.
Resolved bug causing ‘Access Blocked’ message to appear for Cloud Contacts.
Resolved issue where outgoing SMS from private contacts were not shown instantly.
Fixed push notification and auto-update issue in Chat and SMS modules.
Resolved bug causing message badge count to refresh only after opening the chat.
Fixed issue where random contacts were displayed when searching with numeric inputs in Private and Shared contact screens.
CS ID - 776: Fixed issue where the “Choose for each call” option on the keypad did not indicate activation or apply correctly.
CS ID - 774: Resolved bug causing the call button in message threads to bypass call method selection and fail to connect.
CS ID - 811, 860: Fixed issue where copying meeting details provided only the link; full meeting information is now copied.
CS ID - 836: Fixed incorrect start date issue in recurring meeting edit view.
CS ID - 806: Corrected the alignment of the heading "Usage history"
Fixed issue where call history did not update on refresh and only appeared after relogin.
CS ID - 787: Fixed installation error encountered when installing the DeskApp on Mac.
CS ID - 625: Fixed issue where the update button label in DeskApp was only partially clickable and unresponsive.
CS ID - 736: Resolved problem with automatic audio output device switching.
CS ID - 558: Resolved intermittent BLF badge disappearance in Favorites list.
CS ID - 512: Fixed translation inconsistency in theme settings for French language users.
CS ID - 922: Resolved problem preventing Team/Enterprise directories from loading on iOS and Desktop.
CS ID - 790: Aligned contact display name format on Desktop app to match Android app rules.
CS ID - 924: Fixed issue where incoming calls blocked users from placing outbound calls.
CS ID - 923: Fixed issue where Incoming calls were ringing while the user was on an active call.
CS ID - 916: Fixed issue where one user received an empty call when two users answered a group call simultaneously.
CS ID - 867: Fixed issue where newly created contacts got stuck on “Loading” screen after creation.
Fixed issue where deleting a message thread reset the list view to the top instead of maintaining scroll position.
Resolved the login ID being displayed as "NULL" when the user logs in using SSO or the OTP via email.
Fixed bug where the copied Meeting URL automatically got converted from zaincallstelephony.com to One platform to connect | Zoom
Corrected behaviour of the app a validation message was displayed when saving an unsaved number with a plus sign using the Add Contact option from the Message module.
Started displaying Version and Language selector on Login screen.
CS ID - 415: Minor interface issue when in (or waiting for) a call to connect and another call in waiting is lost
CS ID - 522: Resolve app crash issue when Settings tab is clicked multiple times.
CS ID - 712: Fixed issue where iOS PUSH notifications were not being received.
CS ID - 683: Resolve MMS issue
CS ID - 1054: Fix Deskapp crash issue.
CS ID - 1060: Fix bug where Favourites and Contacts vanished for a user.
CS ID - 802: Correct app behaviour of validating SMS number.
CS ID - 1053: Resolve issue where the DND stopped working.
CS ID - 1034: Fix issue where the Deskapp notification times out after 60 seconds even if a call is still in waiting.
CS ID - 1020: Correct app’s hang-up functionality.
CS ID - 994: Fix bug where a user reported that they cannot make audio calls.
CS ID - 990: Notification Volume slider only affects call notifications, not chat notifications. Corrected this.
CS ID - 987: Resolved 503 error being received on outbound calls.
CS ID - 1051: Fix application freezing and duplicate calls being received on the app issue.
Resolve randomly faced issue of Active Call Screen not remaining functional after the call is answered.
Correct app behaviour for voicemail badge count where it was shown incorrectly in Keypad module.
Fixed Voicemail, Message Redirect opening blank screen instead of User’s conversation.
Fixed JavaScript error occurring when reopening the app from the dock after quitting.
CS ID - 507: Correct app behaviour when 2 users answer the same call at the same time.
CS ID - 869: Fix issue where users were unable to download or listen to voicemails and greetings.
CS ID - 1128: Resolve issue where the incoming call notification remained even if the call was cancelled by the user.
Resolve beep sound being continuously played without pause on the interruption screen.
CS ID - 927, 1040, 1095, 1127, 806, 798: UX/UI bug fixes.

Version: Version: 3.38.0

Released On: Sep 9, 2025

Required Backend Version: 1.57.3.20.8.6 or higher

New Features

Added a new switch in the Server for a customer.
Admins can now configure Side menu placement for the Desk app from the web portal, improving interface control.
Enhanced app functionality with Command URI support for MyAccount and Custom Links.
Added support for separate SIP credentials for Android, Windows, iOS, and MAC applications.
Provide support of in-app notifications.

Improvements

Add support for searching Cloud contacts by company name.
Display Company Name if the First and Last Name fields are empty in the Contact Module.
Improved Desk to fetch cloud contact profile pictures, store them locally, and display them consistently like other contacts.
Provide the 'Search Messages' option on the message list screen.
Improved display of NetSapiens account details by showing User Name and Device ID (SIP Username).
CS ID - 126: Fetch missed call count from the server.
Numerous improvements done in the Messages and Voicemail modules based on client feedback.
Improved Answering Rules and Contacts module.
Add support for line break upon Shift + Enter, Alt + Enter, and Ctrl + Enter keyboard shortcuts for messages and chats.
Re-arrangement of Menu options.
Enhanced “Call With Options” in the dialpad screen.
Improved Contact Search and provided support of searching using all fields.
UX/UI improvements

Bug Fixes

CS ID - 663: Desktop app keeps crashing and restarting when certain extensions are active
Fixed the issue where the application logs were getting missed and remained incomplete.
Resolved app freezing issue on 'Loading' screen after tapping New Message in chat details.
Fixed the issue where recording a greeting with only a name, but no audio, showed an error message.
Fixed issue with inaccurate error messages during Cloud Contact sync.
Resolved bug where call presence was not visible to the monitoring user
CS ID - 626: Fixed issue causing slower re-sync of Enterprise Contacts on Desk App.
Fixed the issue of user status appearing as unregistered.
Addressed the issue where the SMS Caller ID group info screen allowed adding or removing participants instead of just viewing participants.
Corrected the Call Detail screen delete popup to show both Cancel and Confirm options.
Rectified SSO flow redirecting to Production URL.
Amended the Recents module to show a proper icon for unsaved numbers.
Corrected the issue where the “Sending SMS using [number]” field briefly appeared in chat, then left a white space.
Corrected UI issue after deleting private contact from Recents, where Fav and Recents tabs expanded to full screen.
Corrected file name display in Desk App listing screen to show ‘Image’ or ‘Video’ in Chat & SMS module.
Rectified counter behavior so it restarts properly when enterprise contacts are resynced.
CS ID - 628: Amended startup behavior so favourites load correctly in the Desk App.
CS ID - 630: Corrected call history to display “Voicemail” instead of VM number (008).
Fixed an issue where the app would get stuck on ‘Syncing contacts, please wait…’ until the screen was refreshed or changed.
Resolved issue where cloud contact images were not shown; they are now stored locally and displayed consistently.
Fixed issue where badge counts now reset correctly after the user views history, even on re-login.
Resolved lag issue when sending messages, ensuring instant delivery on Send.
CS ID - 142: Fixed unnecessary configuration downloads on app restart when no server changes exist.
Resolved issue where the caller stayed on Ringing when the callee answered after unlocking their Windows screen.
Added scroll option for the Caller ID selection dropdown.
Fixed issue where Test Sound plays through the headset instead of the speaker after navigating away and returning to the Device screen.
Corrected the issue where cloud contact profile images weren’t displayed if already set in the synced Gmail account.
Resolved issue where users created under a reseller couldn’t log in after switching to CWOS mode and were incorrectly pointed to the admin.
Resolved white screen freeze when switching login methods or returning from the Forgot Password screen.
CS ID - 625: Amended behaviour where the download popup was not provided after clicking on the Update application option.
Improved call logging to prevent false missed call entries when placing audio or video calls.
Corrected contact loading so that a reseller login no longer shows contacts from other customers.
CS ID - 209: Resolved call handling problems in Desk App under TSE/RDS mode.
CS ID - 232: Improved screen handling so My Account or Custom Link screens are brought to the front if already open.
Resolve Duplicate Date and Time entries displayed in Usage History on the Desktop App.
CS ID - 410: Corrected Cloud Contact update issue where it was not getting reflected without a manual screen refresh.
Desktop Group Info now shows a default image only if the group has no profile picture.
Resolved the unintended MP3 file download prompt on the desktop when SMS messages are received.
CS ID - 423: Fixed issue where attended transfer failed if the called party was put on hold: During an attended transfer, if you switch back to call 1 and press Transfer while call 2 is on hold, call 2 gets stuck on hold for the other party and is lost on your side. You remain only with call 1 and must retry the transfer.
Resolved the problem preventing recorded greetings from being saved due to validation errors.
Users can now auto-register successfully and place calls without issues after re-login or config updates.
Provide options to add as a new or existing contact for a call history entry of an unknown number.
Resolved the issue where the Auto-update option was not visible in certain builds.
Fix the BLF not working issue where it was showing un-subscription (cross icon) even if BLF is enabled for the contact.
Fixed the issue where clicking the SSO button incorrectly opened the local system folder.
Fixed the issue where the incorrect user agent is displayed on the keypad screen when tapping the 3-dot menu.
Allowed creating group SMS from the “Send a Message” screen.
Fix UX/UI issues.

Version: Version: 3.37.3

Released On: 21st August, 2025

Required Backend Version: 1.57.2.20.8.3 or higher

New Features

Added headset support for Yealink devices.
Added support for Private and Team Contacts on the Desk app.
Added a new mode called "CWOS mode " (Connect With Other Server mode) & Options to load Version, Reseller, and domain details dynamically.

Improvements

Enhance contact search preferences for incoming/outgoing call screens, SMS/missed call notifications, call history, and messages.
Display profile pictures on dialpad suggestions, call history, incoming/outgoing call screens, and show presence on dialpad suggestions.
Fixed OTP screen message issues and added a global configuration setting for OTP receive options to control delivery via Mobile only, Email only, or Both (default).
Provided a custom CRM web view based on the Call ID.
Enhanced in-app notifications on the Desk app.
Added an editable text field for the Scheduled Meeting Password.
UI/UX refinements

Bug Fixes

Resolved issue where the default audio output was reset to “Default-MAC mini speaker” after quitting and reopening the app on macOS.
Fixed the issue where the Yealink headset was unable to answer calls even when displayed as connected.
Corrected the issue where status was not updated properly after exit and reopening, thus not aligning with the registration Status.
Implemented proper exception handling in the Contact module to fix an issue where Google Cloud contacts failed to work if a contact had no display name.
Fixed the issue where the continuous loading strip was displayed until Enterprise contacts were fully synced.
Resolved issue where email was not received when sending logs via the “Send logs to report” option from the mobile/desktop app.
Fixed the issue where the chat roster list was not visible in the app.
Fixed issue where outgoing and incoming calls displayed names from Cloud Contact instead of Private Contact.
Resolved issue where profile picture was not visible on call details screen in the Recents module.
Fixed issue where the app relaunched automatically after teams and private contacts were successfully synced.
Corrected validation message issue when the First/Last name exceeded 50 characters.
Fixed issue where Business and Mobile numbers were not displayed, and it shows only First/Last name in the private contact listing.
OTRS ID- 2024102875000101: Fixed the issue where the user’s microphone randomly stopped working
Resolved the issue where the headset feature was not working with Jabra Engage 75.
CS ID-21: Resolved mute/unmute issue with Jabra Evolve 65 headset.
CS ID-198: Fixed issue where picking up calls via headset button did not work, and for outgoing calls, the microphone was muted.
CS ID-194: Resolved issue where switching Wi-Fi networks prevented calls from being made.
Fixed the incorrect file size displayed in chat conversation on the sender side.
Fixed issue where first-time chat messages were not displayed in the conversation screen.
Implemented Windows Deskapp quit shortcut to CTRL+K.
Resolved the missing “No Favorite Contact Found” message in the Favorites list.
Fixed the issue where the display picture and extension were not shown for favorite contacts.
Resolved issues where clicking the camera icon did not trigger any profile update options.
Fixed the issue where initiating calls from the Favorites list refreshed the page instead of starting the audio/video call.
Resolved issue where outgoing calls auto-ended with 480 error, and the callee did not receive calls.
Resolved the issue where starting a chat by searching with the extension was not possible.
Fixed missing validation on Business and Landline phone number fields in Private Contacts.
Resolved the issue where blind transfer caused calls to end for all users.
Fixed the issue where enabling BLF displayed “Subscription failed” with a grey cross icon.
Fixed the flickering issue where the audio call button briefly appeared when creating extension/Caller ID groups
Resolved inconsistent display in Chat and SMS, where the listing showed the extension, but the conversation showed the username.
Fixed the voicemail badge count not updating when a new voicemail was received
Resolved issue where the voicemail module displayed UTC time instead of the system’s local timezone
Resolved a random issue where the time format appeared blank after a fresh install and login
Corrected the validation message when saving a greeting without recording
Resolved issue where forwarded voicemails were not received on desk/mobile apps
Fixed missing call entries in the Recents module on both the caller and callee sides after call hang-up.
Resolved issue where “Infinity:NaN” briefly appeared when playing recorded greetings.
Fixed search functionality not working with characters in the Recents module.
Corrected the issue where the Caller ID was displayed in 1:1 extension-to-extension chat conversations.
Resolved white screen issue when opening Answering Rules in Deskapp.
Fixed corrupted or unreadable language names in Language settings.
Resolved headset issues with EPOS SDW 5 BS devices.
Fixed multiple headset issues with Poly headsets.
Resolved SSO login flow issues and incorrect redirection.
Fixed Mobile and Email radio button labels not translating when switching to non-English languages.
Fix the Browse button getting cut off at the bottom when the user browses a valid or invalid QR code.
Resolve Placeholder text getting cut when setting the app language to Russian in the Login With OTP Page.
Fixed missing Unconditional, Busy, and No Answer options under the Call Forwarding section in the Desktop app.
Fixed the missing message icon on the Enterprise contact listing screen.
Fixed chat screen loading issue where messages did not appear and status remained stuck on ‘Loading…’ after redirecting from Teams contact.
OTRS ID: 2024091075000119- Resolved MMS duplication issues.
Corrected missing month name visibility in Zoom Meeting date picker dropdown in dark mode.
Fixed application freeze issues that prevented performing any action for some time.
Resolved improper functionality of Google synchronisation, decreasing the number of contacts after performing sync during or after a call.
Fixed MOH issue where the remote participant could not hear hold music when either side tapped Hold.
Fixed the logs download error message shown incorrectly even when the download was successful.
Fixed UI overlapping issues in Dialpad Screen.
Fixed UI breaking on hover in private contact list when special characters are used in Firstname/Lastname.
Fixed the issue where the time format appeared blank on the first login after a fresh installation.
Fixed the call details button to show call-related details.
Fixed incorrect screen redirection when clicking the message icon from the Favorites tab.
Fixed missing progress bar and duration display when sending/receiving video files in the Chat & SMS module.
Fixed app freeze issue when deleting contact info from Recent > Contact Info screen.
Fixed issue where the Group Chat header did not update after adding/removing members until refresh.
Fixed unnecessary validation messages in SMS Caller’s Group on desk/mobile and blank message display on mobile.
Fixed display name mismatch in Zoom instant and scheduled meetings.
Fixed incorrect phone number display in Favourites.
Fix UX/UI issues

Mobile Version: Version: 5.14.12

Released On: Feb 9, 2026

Required Backend Version: 1.58.2.20.9.3 or higher

Mobile Version Version: 5.14.12 Screenshot

New Features

CS ID - 299: Custom Ringtone Selection – Users can now choose their preferred ringtone to quickly identify work-related calls.
CS ID - 297: Added new setting to set the default Contact list view for quicker access.
Enterprise Contacts now include a “BLF Prefix” field. When set, this value will be applied for BLF SUBSCRIBE operations.
Provide In-App Purchase support in Tragofone through custom commands for a particular client.
Added a Web Signup button across all login screens (Login using QR code and OTP) and introduced navigation to the previously used login page using a custom command.

Improvements

Added support to download logs from the Splash and Login screens.
UX/UI improvements.

Bug Fixes

CS ID - 1651: Fixed an issue where the message icon was visible in Enterprise Contacts even when SMS service was disabled from the web portal.
CS ID - 918: Resolved multiple usability and stability issues, including improved caching and background refresh, corrected dialing behavior in low-network conditions, enhanced contact status updates, improved number formatting support, fixed keypad search activation, and clarified multi-number contact selection in messaging.
Fixed an issue where Update Configuration did not work when triggered from Settings after receiving an incoming call and restarting the app.
Resolved an issue where the app crashed when tapping Continue during QR code login.
Resolved a bug causing outdated version update notifications to persist.
CS ID - 1430: Resolved a UI issue causing the keyboard layout to display improperly in Hebrew language mode.
CS ID - 722: Addressed an issue where SMS numbers were still converted when E164 value was set to None.
CS ID - 1471: Addressed an issue causing the app to close unexpectedly when viewing SMS history.
CS ID - 1098: Resolved a bug causing the app to appear blank when granting permissions for the first time in Dark Mode.
CS ID - 1227: Resolved an app crash issue happening due to iOS file protection not allowing the app to access files in the Documents directory when the device is locked or the app is restored in the background.
CS ID - 1512: Fixed a bug where users were unable to edit contact details after navigating to View Contact Info from the message thread options.
Addressed an issue where messages were not saved as drafts when an incoming call was answered from the SMS module.
CS ID - 1621: Resolved a bug preventing addition of unformatted numbers.
Resolved a crash on iOS that occurred in certain situations while accessing stored app data.
CS ID - 1282: Fixed an issue on iOS and Android where the app could become unresponsive after extended use, requiring a restart or account reactivation.
CS ID - 1307: Improved stability on iOS and Android to prevent the app from freezing over time.
CS ID - 1666, 1626: Addressed an issue where a single call generated multiple recordings with time overlap. In some cases, the call recording was not being played when accessed from Call History. This was specific to NetSapiens users.
Fixed an issue where the Call Forwarding option was not visible after restarting the app until configuration was updated or the user re-logged in.
Resolved a bug causing the ringtone to keep playing despite the icon switching from Pause to Play.
Addressed an issue where the ringtone did not stop when the app was minimized on Android devices.
Resolved a security issue that logged confidential credentials in plain text.
Addressed an inconsistency where the NetSapiens Call Center feature was visible for an agent in NetSapiens Web phone but was not available on Tragofone Mobile app and vice-versa.
Fixed an issue where the selected contact was not cleared after cancelling the New Message screen.
CS ID - 592: Resolved a bug preventing recipients from opening MMS messages.
CS ID - 1274: Resolved a bug causing multiple entries for the same call recording.
Addressed an issue where incoming call notifications did not reflect the configured Chinese (Simplified/Traditional) language.
Addressed an issue where recording playback failed after download on iOS.
CS ID - 1592: Incorporated feedback received from a customer for a previous release.
Removed the Randomize option from the Caller ID dropdown on the keypad for a specific customer.
CS ID - 1678: Resolved a bug causing SMS conversations to display messages on separate sides regardless of send/receive time.
Resolved a bug preventing Zoho CRM information from appearing while a call was ringing or in progress.
CS ID - 1650: UX/UI bug fixes.

Mobile Version: Version: 5.14.9

Released On: Dec 7, 2025

Required Backend Version: 1.58.2.20.8.6 or higher

New Features

Added support for Call Redaction feature for Netsapiens allowing agents to start, pause, or stop call recording during live calls, ensuring compliance and data privacy.
Added support for Call Center module for NetSapiens environment.
Introduced a separate refresh token mechanism for securely refreshing access tokens.
Added support to randomize Caller ID selection from a user’s available Caller IDs.

Improvements

Added support for logging in using username and password for a client using custom server.
Display call history in the Tragofone application by fetching data from a custom server for a client.
CS ID - 358: Enabled BLF functionality along with enhanced presence status updates for a client.
Improved recording file visibility on Android devices.
Enabled support to send SMS via a client’s custom API while continuing to use the Tragofone API for MMS.
Improve recording file visibility on Android devices.
UX/UI improvements.

Bug Fixes

CS ID - 1180: Corrected certain language translations
Ensured the Privacy Policy option is displayed correctly on the Get Started screen.
Fixed an issue where QR code validation took longer than expected for both valid and invalid codes.
Resolved a delay in dismissing the incoming call full-screen screen when a call was declined from the notification while the device was locked.
Corrected behavior to stop ringing when the caller cancels the call before the callee answers, including in the killed state.
Resolved a platform-specific issue causing the call screen to redirect and reset duration on Android after a missed call, and display incorrect call status on iOS.
Fixed an issue where the search up and down buttons did not work after searching messages in a conversation thread.
Resolved a crash triggered by using the Clear option in the All tab of Recents.
CS ID - 1275: Resolved an issue where call redaction was unavailable for auto-recorded calls by enabling in-app Auto Record control, ensuring record and pause options are accessible from call start.
CS ID - 1271: Fixed an issue where the recorded duration for greetings was displayed incorrectly.
CS ID - 1267, 1059: Improved Caller ID handling to ensure selections correctly update the NetSapiens Caller ID.
CS ID - 1303: UX/UI bug fix.
Corrected Share button behavior to work properly after downloading call recordings.
Fixed an issue where the previous call’s recording or paused status incorrectly appeared during a new outgoing call.
CS ID - 1304, 1311: Provide proper redirection of Help option in Menu.
Fixed an issue causing incorrect badge counts and duplicate call log entries for the callee.
Resolved a problem causing the last name to be missing for unsaved contacts after a call was answered.
Fixed an issue where sent MMS files on the sender side did not display until the screen was refreshed.
UX/UI bug fixes.

Mobile Version: Version: 5.14.0

Released On: Sep 7, 2025

Required Backend Version: 1.57.3.20.8.6 or higher

Mobile Version Version: 5.14.0 Screenshot

New Features

Increase BLF limit to 50.
Synchronise BLF with XMPP Presence to avoid confusion for the user.
Add support for SIP presence for enterprise and private contacts.
Added support for separate SIP credentials for Android, Windows, iOS, and MAC applications.
Added a new switch in the Server for a customer.
Admins can now configure Bottom menu placement for the Mobile app from the web portal, improving interface control.

Improvements

CS ID - 126: Fetch missed call count from the server.
Numerous improvements done in the Messages and Voicemail modules based on client feedback.
Improved Answering Rules and Contacts module.
Improved Caller ID and SMS Number dropdowns to be scrollable when the list is long.
Enhanced “Call With Options” in the dialpad screen.
Improve BLF and Presence by making them mutually exclusive and other improvements.
Re-arrangement of Menu options.

Bug Fixes

Fixed the issue where updating a private contact removed its favorite status.
Resolved bug where call presence was not visible to the monitoring user.
Correct Private contact translation in French.
Resolve multiple issues while loading Contacts and Chats.
Call History details are now showing in the user-selected language instead of English.
Fixed issue where team contacts didn’t load when LDAP was enabled in the sandbox environment.
CS ID - 638: Fixed latency issues experienced when opening the app version 5.13.5.
Fixed the issue where the call-kit button displayed an incorrect logo.
Resolved issue where a continuous beep played on the Android callee side after ending a call while receiving a third VoIP call.
Correct the incorrect app version display in the Side menu.
CS ID - 461: Fixed issue where sent SMS/MMS from the caller side was not visible when opening Messages from the Contact Detail screen.
Addressed the problem where a deleted contact still appeared in the favorite contacts list after removal from the Enterprise phonebook on the web portal.
Corrected behavior so that Enterprise contacts are not hidden when SMS module access to contacts is denied.
Corrected display issue where ‘Sandbox’ appeared instead of ‘CWOS Mode’ after logging in with CWOS credentials.
Remedied the problem preventing the ringtone from silencing via the volume button during incoming calls in kill/lock mode.
Resolved issue where a continuous beep played after declining or missing a second incoming call during a VoIP call.
Updated incoming call handling to display Accept and Decline buttons in the notification tray at all times, including when the device is locked.
Fixed issue where missed push notifications were not received, and the recent section incorrectly showed incoming call entries when the callee did not answer.
Fixed issue where the app language reverted from the selected language to English (U.S.) after being killed and reopened.
Fixed the issue where the DND button was not visible on the keypad screen on certain devices.
Resolved issue where Accept and Decline buttons remained visible instead of the active call interface after ending or accepting a call during a VoIP interruption.
CS ID - 325: Remedied the problem causing the call list to not display any entries.
CS ID - 359: Fixed crash in SmartApp when selecting a contact from the Enterprise phonebook on the SMS page.
Corrected behavior to ensure audio and call controls function properly for both parties once the video call is established.
Fixed a crash occurring when tapping View Recordings from a call entry in the Recent module.
Corrected behavior so that private contacts remain in the Favorite tab after being edited.
Resolve issue where push notifications were not received in SMS and Chat modules, requiring manual refresh.
Addressed the issue where the SMS Caller ID group info screen allowed adding or removing participants instead of just viewing participants.
Fixed issue where a user could add themselves to a new chat group and receive push notifications when creating the group using extensions.
CS ID - 373: Resolved issue where the View Contact Info button did not respond when accessed from an SMS thread.
Corrected behaviour when the environment change popup was not opening on doing the required action.
Resolved app crash when users select video files from attachments in Chat and SMS.
Fixed issue where ‘call answered elsewhere’ push notifications were not sent to other devices when a call was answered on one device.
Fix the BLF not working issue where it was showing un-subscription (cross icon) even if BLF is enabled for the contact.
Resolved app crash occurring when tapping the Speaker button during ringing or after answering a call.
Fixed the issue where the incorrect user agent is displayed on the keypad screen when tapping the 3-dot menu.
Corrected behavior so that selecting a search result in messages or chats no longer crashes the app.
Updated messaging functionality to enable Group SMS creation from the ‘Send a Message’ interface.
Remedied device-specific problem preventing interaction with the To field on the Forward Message screen in 1-to-1 chat.
Fix UX/UI issues

Patrick Gentemann videoplay

Ubefone , France

Partnering with Tragofone has transformed our telecom services. Their softphone solution delivers exceptional call quality, reliability, and customization, greatly enhancing our customer experience. The seamless integration and outstanding support team further boost our service capabilities. Tragofone's dedication and innovation make it a highly recommended partner for any telecom operator seeking superior softphone solutions.

Rafael Manarin

Vox City, Brazil

Tragofone's team exceeds expectations by creating VoxFone, an app that perfectly caters to the needs of the Brazilian market. It boasts various user-friendly features, including text chat, video calls, internal and external calls, and a straightforward setup process. Enter your login credentials and you're ready to go. No technical expertise is required! The Brazilian public loved how strong, compatible, and easy to use the system was! Thanks, Tragofone crew!

Arjan Westmass

WeCloudit, Netherlands

WeCloudit was looking for a solution that would bring our business and our clients further. A robust and stable solution to reliably make telephone calls via an "app" on Android and IOS. Tragofone has proved to be such a solution provider and has proactively helped us reach that goal. Many clients now enjoy the freedom of direct VoIP calls from there cellular devices.

John Farhat

Loquantur, INC., United States

For years, we struggled to offer a secure, self-configurable app for our clients. Enter Tragofone! They built a custom, encrypted app with QR code setup, taking clients from zero to operational in 30-40 seconds. The responsive Tragofone team became a true extension of ours, always exceeding expectations.

Patrick Williams

Wocom, Jamaica

Tragofone transformed our business. Tragofone simplified everything with one-step onboarding, clear calling, and secure chat. It's a reliable, user-friendly solution that improves both our operations and our clients' communication. Since incorporating Tragofone into our systems, we have witnessed a remarkable transformation. The integration process is now streamlined into a one-step procedure, simplifying the onboarding of our clients.

Peter Enumah

Cedarview , Nigeria

Tragofone consistently delivers exceptional customer experiences through innovative, tailored solutions that surpass expectations. Their VoIP offerings expertly address the Nigerian market's needs, showcasing outstanding voice quality, reliability, and intuitive interfaces. Tragofone's dedication to excellence, innovation, and customer satisfaction makes them an exemplary partner for telecommunications companies seeking premium VoIP solutions.

Yaser Ali Akram

Easy Solutions , Netherlands

I am pleased to share my experience with Werk Tel App in the Dutch market.Since its launch, the app has significantly streamlined our operations, providing a seamless and efficient solution for our customers.The user-friendly interface, robust performance, and reliable functionality have contributed to an improved customer experience.Additionally, the support from the Tragofone Team has been exceptional, ensuring smooth integration and ongoing enhancements.We appreciate the expertise and dedication of your team, and we look forward to continuing our collaboration as we expand our reach in the Netherlands.

Goh Yan Chang (吳炎昶)

iTechstro Pte Ltd, Singapore

We were looking for a reliable and flexible SIP softphone that could be white-labeled for our customers, and Tragofone has proven to be a strong choice. While we initially encountered some compatibility issues with a few of our PBX systems, their engineering team was responsive and worked closely with us to resolve them. The result is a softphone that now works smoothly across multiple PBX brands and models. Combined with its clean interface and customizable branding, Tragofone has become a valuable part of our offering.

Centralix

Italy

Our experience with the Tragofone team was truly positive. They understood our needs and offered the right solutions. Onboarding and execution were smooth and on time. Their softphone works seamlessly in-office and on the go. Post-sales support was prompt and effective. We highly recommend Tragofone to peers and partners.

Steven Mazorodze

CTO of AQ Telecoms SA

Tragofone’s tech stack is powerful, flexible, and ideal for startup incubation—especially in the fast-moving telco space. Their support team goes above and beyond, making them an invaluable partner. I’d highly recommend Tragofone to anyone looking to stay ahead in telecom innovation

Omar Iqbal

Head of Technology, X2Com

Support has been excellent, and it’s rare to find a development partner that combines strong technology with genuine customer focus. We’re excited about the innovative direction of the platform and look forward to what we can achieve together in the next phase of our collaboration.

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