Bring Clarity, Speed & Control to Every Call
Onboard the power of ease, integration, advanced routing, call management, analytics, cost-efficiency, and more to your call center with our VoIP softphone.
Trusted by over 3000 Companies Worldwide
Tragofone is a WebRTC-based VoIP softphone with full white-labeling that works with any SIP PBX. Your call centers get HD voice & video calling, IVR, Automatic Call Distribution (ACD), call recording, simple contact management, smart call routing, and quick scaling in minutes as demand grows.
Softphone Benefits That Improve Call Center Performance Fast
Save More on Every Call
Spend less per call without compromising on call quality, efficiency, or features with Tragofone’s intelligent softphone.
Plug-and-Play Integrations
Connect Tragofone with your CRM, helpdesk, business apps, and PBX for deeply integrated communication flows.
Easy-to-use Interface
An agent-friendly UI enables agents to work faster, with zero confusion and minimal training time, saving both time and money.
HD Voice, Zero Distortion
Experience crisp, stable audio quality across every device, ensuring every customer interaction is smooth, sharp, and interruption-free.
All-in-One Dashboard
Manage and monitor calls, agents, queues, features, KPIs, call activity, and real-time analytics from a single unified dashboard.
Privacy-First Architecture
Your voice traffic stays fully protected, with robust TLS/SRTP encryption and global compliance standards like GDPR, HIPAA.
Features of Tragofone’s VoIP Call Center Dialer
Unified Communication
Centralized communication so agents can make voice or video calls, send messages or files, and host video or audio conferences without switching apps.
Auto Provisioning at Scale
Add new participants within minutes. Deploy and manage softphones instantly with centralized auto-provisioning.
Automatic Call Distribution
Route calls to the right agent instantly with intelligent ACD. Additionally, balance workloads, reduce wait times, and improve first-call resolution.
Desktop Calling
Turn your Windows, Mac, or Linux computer into a full-featured softphone. Access HD calling, transfers, call logs, and contact syncing right from your desktop.
Call Management
Manage every aspect of the calling experience, hold, transfer, mute, call forwarding, recording, redial, and more, all from a clean, intuitive interface.
Intelligent IVR
Guide callers with customizable interactive menus. Improve routing accuracy and reduce agent workload with automated call handling.
Contact Management
Empower agents with immediate caller insights. Manage contacts, view full history, and use quick-search directory dialing for faster, smarter conversations.
BLF and Presence Status
See real-time availability of every agent, online, busy, on a call, or away. Perfect for sales teams, support desks, and internal coordination.
Reporting & Analytics
Get real-time dashboards, call logs, performance data, and trend analytics. Make informed decisions backed by accurate metrics.
Performance Management
Track agent KPIs, service levels, and productivity metrics. Use insights like call recordings to coach, train, and optimize team performance.
Multiple Caller IDs
Supports dynamic caller ID selection, enabling agents to choose from predefined numbers for compliant, campaign-specific, or region-based outbound calling.
White Label VoIP Softphone
Your brand, your app. Launch a personalized white-label VoIP app, no in-house engineering or long development cycles required.
VoIP Push Notifications
Never miss a call again. Receive incoming calls and messages even when the app is closed, while saving battery and improving overall reliability.
WebRTC-to-SIP Bridge
Tragofone's WebRTC gateway pipes HD voice directly into your SIP trunks, eliminating packet loss and jitter before they reach your customer service agents.
Auto Provisioning
Add new participants in <60 sec. Agents self-activate the call center softphone via secure QR, OTP, SSO, or username & password. No IT ticket is required.
Call Using Any Device
Agents make or answer calls from mobile and desktop devices including Windows, Mac, Linux Android and iPhone.
Load Balancing
Distribute your call traffic efficiently by routing calls to the respective departments, reducing hold times, and providing fast customer support.
System Integrations
Native connectors for CRMs and call center softwares like NiCE CXone, Zendesk, Twilio, HubSpot, NetSapiens, Pipedrive and more.
Microsoft Teams Integration
Extend Tragofone calling directly into Microsoft Teams. Make, receive, and manage calls without leaving your collaboration workspace.
Remote Configuration
Configure devices, push updates, and manage settings remotely, perfect for distributed or large-scale teams.
Patrick Gentemann videoplay
Ubefone , France
Partnering with Tragofone has transformed our telecom services. Their softphone solution delivers exceptional call quality, reliability, and customization, greatly enhancing our customer experience. The seamless integration and outstanding support team further boost our service capabilities. Tragofone's dedication and innovation make it a highly recommended partner for any telecom operator seeking superior softphone solutions.
Rafael Manarin
Vox City, Brazil
Tragofone's team exceeds expectations by creating VoxFone, an app that perfectly caters to the needs of the Brazilian market. It boasts various user-friendly features, including text chat, video calls, internal and external calls, and a straightforward setup process. Enter your login credentials and you're ready to go. No technical expertise is required! The Brazilian public loved how strong, compatible, and easy to use the system was! Thanks, Tragofone crew!
Arjan Westmass
WeCloudit, Netherlands
WeCloudit was looking for a solution that would bring our business and our clients further. A robust and stable solution to reliably make telephone calls via an "app" on Android and IOS. Tragofone has proved to be such a solution provider and has proactively helped us reach that goal. Many clients now enjoy the freedom of direct VoIP calls from there cellular devices.
John Farhat
Loquantur, INC., United States
For years, we struggled to offer a secure, self-configurable app for our clients. Enter Tragofone! They built a custom, encrypted app with QR code setup, taking clients from zero to operational in 30-40 seconds. The responsive Tragofone team became a true extension of ours, always exceeding expectations.
Patrick Williams
Wocom, Jamaica
Tragofone transformed our business. Tragofone simplified everything with one-step onboarding, clear calling, and secure chat. It's a reliable, user-friendly solution that improves both our operations and our clients' communication. Since incorporating Tragofone into our systems, we have witnessed a remarkable transformation. The integration process is now streamlined into a one-step procedure, simplifying the onboarding of our clients.
Peter Enumah
Cedarview , Nigeria
Tragofone consistently delivers exceptional customer experiences through innovative, tailored solutions that surpass expectations. Their VoIP offerings expertly address the Nigerian market's needs, showcasing outstanding voice quality, reliability, and intuitive interfaces. Tragofone's dedication to excellence, innovation, and customer satisfaction makes them an exemplary partner for telecommunications companies seeking premium VoIP solutions.
Yaser Ali Akram
Easy Solutions , Netherlands
I am pleased to share my experience with Werk Tel App in the Dutch market.Since its launch, the app has significantly streamlined our operations, providing a seamless and efficient solution for our customers.The user-friendly interface, robust performance, and reliable functionality have contributed to an improved customer experience.Additionally, the support from the Tragofone Team has been exceptional, ensuring smooth integration and ongoing enhancements.We appreciate the expertise and dedication of your team, and we look forward to continuing our collaboration as we expand our reach in the Netherlands.
Goh Yan Chang (吳炎昶)
iTechstro Pte Ltd, Singapore
We were looking for a reliable and flexible SIP softphone that could be white-labeled for our customers, and Tragofone has proven to be a strong choice. While we initially encountered some compatibility issues with a few of our PBX systems, their engineering team was responsive and worked closely with us to resolve them. The result is a softphone that now works smoothly across multiple PBX brands and models. Combined with its clean interface and customizable branding, Tragofone has become a valuable part of our offering.
Centralix
Italy
Our experience with the Tragofone team was truly positive. They understood our needs and offered the right solutions. Onboarding and execution were smooth and on time. Their softphone works seamlessly in-office and on the go. Post-sales support was prompt and effective. We highly recommend Tragofone to peers and partners.
Steven Mazorodze
CTO of AQ Telecoms SA
Tragofone’s tech stack is powerful, flexible, and ideal for startup incubation—especially in the fast-moving telco space. Their support team goes above and beyond, making them an invaluable partner. I’d highly recommend Tragofone to anyone looking to stay ahead in telecom innovation
Omar Iqbal
Head of Technology, X2Com
Support has been excellent, and it’s rare to find a development partner that combines strong technology with genuine customer focus. We’re excited about the innovative direction of the platform and look forward to what we can achieve together in the next phase of our collaboration.