Why is VoIP Dialer Important in a Call Center?
The value of the call center market globally is expected to touch a staggering $496 bn in the year...
Best Softphone App with Live Chat Feature for Connecting Teams
Live chat came into existence way back in 1961 and has come a long way since. In the modern...
WebRTC Architecture – A Layman’s Guide
Technology has often been the key driver behind the change in our day to day lives. One such technology...
Real-time Communications Monitoring: The Real Game Changer for your Business
The outbreak of the pandemic led businesses to rethink their communication solutions. Businesses were quick to realize the role...
10 Call Center Employee Retention Strategies for 2022
For a long time, call centers have struggled with call center employee engagement and retention. This problem is difficult...
Cloud Calling: A Complete Guide to What It Is and How It Works
60% of businesses embraced digital transformation after the pandemic outbreak. It led to improved flexibility and adaptability fetching high profits...
Redefining Financial Services Communications with Business Softphone App
Business communications across industries including financial services were ruled by on-premises telephony. However, with the emergence of the internet...
What is VoIP Latency and Why Does It Matter and How to Fix It
In the last few years businesses have moved from traditional phone systems to VoIP systems given its flexibility, cost-effectiveness,...
WiFi VoIP Phones: Simplifying Business Communication System
The future of technology is fascinating, and currently, we’re in the midst of a technological revolution. In response to...
Best Custom Softphone App for Call Centers that Make an Impact
A call center is a foundation for delivering excellent customer service. The goal of most newly developed techniques, procedures,...
VoIP Soft Client: A Comprehensive Guide
VoIP Soft Client: What separates a business that is only marginally successful from one that is rapidly expanding within...
Insurance Business Communication Platform: Softphone System
Softphone system: Businesses across the board operate and function in a much different way than their predecessors and insurance...
What is VCaaS (Video Conferencing as a Service)? Big Features and Big Benefits
2020 was a year of change. Though remote work and video meetings in place of in-person meetings were a...
WebRTC to SIP calling: How to Call a Desk Phone from A WebRTC-enabled Browser?
Could you imagine making calls from your browser or connecting with your colleagues sitting in different corners of the world?...
What is UCaaS vs VoIP: Pros & Cons
The way we live, work, and communicate both in our professional and personal lives has evolved at a lightning...
What is Telecommuting: Why it Matters and its advantages?
Evolution of telecommunications, advancement in internet technology, and unforeseen global challenges have transformed the way we work and live....
VoIP Apps are Reliable Partner for Emergency Services
The biggest challenge emergency services face is tracking the location of an individual caught up in a situation such...
Cloud Communication Trends to Watch Out for in 2022
Cloud communication platform is at the heart of business communication in the modern world. The pandemic pushed the envelope...
Softphones: A Complete Guide on all you need to know
Unified Communications or UCaaS are the bedrock of modern business communications. One of the key technologies that have made unified...
Streamline Your Calls: Find the Best VoIP App for iPhone and Make VoIP Calls Effortlessly!
iPhone VoIP App: The year 2020 recorded a whopping 5.22 billion smartphone users worldwide of which there are reportedly 900...