Desktop Softphone App: How to Call a Phone from Computer?
Business phone calls are no longer restricted to the desk. The importance of flexible communications solutions is growing as...
The Norm of Integrating WebRTC with SIP
RTC (Real-time communication) plays a significant role in contemporary convergence networks. These days, the most well-liked and commonly utilized IP...
Call Center Analytics: How to Effectively Analyze Call Data
Call centers are fast becoming the voice of companies across the board. They are both the spokesperson and the...
A Complete Guide to using a Windows Softphone
Windows softphone applications are gaining immense popularity thanks to the momentum of hybrid and remote work cultures. However, a shift...
VoIP Softphone App: Effortlessly Adapting to Business Rhythm
Flexible communications solutions are becoming more and more crucial as the world goes virtual. Fast-changing customer expectations, dynamically shifting...
Why is VoIP Dialer Important in a Call Center?
The value of the call center market globally is expected to touch a staggering $496 bn in the year...
Best Softphone App with Live Chat Feature for Connecting Teams
Live chat came into existence way back in 1961 and has come a long way since. In the modern...
WebRTC Architecture – A Layman’s Guide
Technology has often been the key driver behind the change in our day to day lives. One such technology...
Real-time Communications Monitoring: The Real Game Changer for your Business
The outbreak of the pandemic led businesses to rethink their communication solutions. Businesses were quick to realize the role...
10 Call Center Employee Retention Strategies for 2022
For a long time, call centers have struggled with call center employee engagement and retention. This problem is difficult...
Cloud Calling: A Complete Guide to What It Is and How It Works
60% of businesses embraced digital transformation after the pandemic outbreak. It led to improved flexibility and adaptability fetching high profits...
Redefining Financial Services Communications with Business Softphone App
Business communications across industries including financial services were ruled by on-premises telephony. However, with the emergence of the internet...
What is VoIP Latency and Why Does It Matter and How to Fix It
In the last few years businesses have moved from traditional phone systems to VoIP systems given its flexibility, cost-effectiveness,...
WiFi VoIP Phones: Simplifying Business Communication System
The future of technology is fascinating, and currently, we’re in the midst of a technological revolution. In response to...
Best Custom Softphone App for Call Centers that Make an Impact
A call center is a foundation for delivering excellent customer service. The goal of most newly developed techniques, procedures,...
VoIP Soft Client: A Comprehensive Guide
VoIP Soft Client: What separates a business that is only marginally successful from one that is rapidly expanding within...
Insurance Business Communication Platform: Softphone System
Softphone system: Businesses across the board operate and function in a much different way than their predecessors and insurance...
What is VCaaS (Video Conferencing as a Service)? Big Features and Big Benefits
2020 was a year of change. Though remote work and video meetings in place of in-person meetings were a...
WebRTC to SIP calling: How to Call a Desk Phone from A WebRTC-enabled Browser?
Could you imagine making calls from your browser or connecting with your colleagues sitting in different corners of the world?...
What is UCaaS vs VoIP: Pros & Cons
The way we live, work, and communicate both in our professional and personal lives has evolved at a lightning...