Version: Version: 3.38.0
Released On: Sep 9, 2025
Required Backend Version: 1.57.3.20.8.6 or higher
New Features
- Added a new switch in the Server for a customer.
- Admins can now configure Side menu placement for the Desk app from the web portal, improving interface control.
- Enhanced app functionality with Command URI support for MyAccount and Custom Links.
- Added support for separate SIP credentials for Android, Windows, iOS, and MAC applications.
Improvements
- Add support for searching Cloud contacts by company name.
- Display Company Name if the First and Last Name fields are empty in the Contact Module.
- Improved Desk to fetch cloud contact profile pictures, store them locally, and display them consistently like other contacts.
- Provide the 'Search Messages' option on the message list screen.
- Improved display of NetSapiens account details by showing User Name and Device ID (SIP Username).
Bug Fixes
- CS ID - 663: Desktop app keeps crashing and restarting when certain extensions are active
- Fixed the issue where the application logs were getting missed and remained incomplete.
- Resolved app freezing issue on 'Loading' screen after tapping New Message in chat details.
- Fixed the issue where recording a greeting with only a name, but no audio, showed an error message.
Version: Version: 3.37.3
Released On: 21st August, 2025
Required Backend Version: 1.57.2.20.8.3 or higher
New Features
- Added headset support for Yealink devices.
- Added support for Private and Team Contacts on the Desk app.
- Added a new mode called "CWOS mode " (Connect With Other Server mode) & Options to load Version, Reseller, and domain details dynamically.
Improvements
- Enhance contact search preferences for incoming/outgoing call screens, SMS/missed call notifications, call history, and messages.
- Display profile pictures on dialpad suggestions, call history, incoming/outgoing call screens, and show presence on dialpad suggestions.
- Fixed OTP screen message issues and added a global configuration setting for OTP receive options to control delivery via Mobile only, Email only, or Both (default).
- Provided a custom CRM web view based on the Call ID.
Bug Fixes
- Provided a custom CRM web view based on the Call ID.
Mobile Version: Version: 5.14.0
Released On: Sep 10, 2025
Required Backend Version: v1
New Features
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Improvements
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Patrick Gentemann videoplay
Ubefone , France
Partnering with Tragofone has transformed our telecom services. Their softphone solution delivers exceptional call quality, reliability, and customization, greatly enhancing our customer experience. The seamless integration and outstanding support team further boost our service capabilities. Tragofone's dedication and innovation make it a highly recommended partner for any telecom operator seeking superior softphone solutions.
Rafael Manarin
Vox City, Brazil
Tragofone's team exceeds expectations by creating VoxFone, an app that perfectly caters to the needs of the Brazilian market. It boasts various user-friendly features, including text chat, video calls, internal and external calls, and a straightforward setup process. Enter your login credentials and you're ready to go. No technical expertise is required! The Brazilian public loved how strong, compatible, and easy to use the system was! Thanks, Tragofone crew!
Arjan Westmass
WeCloudit, Netherlands
WeCloudit was looking for a solution that would bring our business and our clients further. A robust and stable solution to reliably make telephone calls via an "app" on Android and IOS. Tragofone has proved to be such a solution provider and has proactively helped us reach that goal. Many clients now enjoy the freedom of direct VoIP calls from there cellular devices.
John Farhat
Loquantur, INC., United States
For years, we struggled to offer a secure, self-configurable app for our clients. Enter Tragofone! They built a custom, encrypted app with QR code setup, taking clients from zero to operational in 30-40 seconds. The responsive Tragofone team became a true extension of ours, always exceeding expectations.
Patrick Williams
Wocom, Jamaica
Tragofone transformed our business. Tragofone simplified everything with one-step onboarding, clear calling, and secure chat. It's a reliable, user-friendly solution that improves both our operations and our clients' communication. Since incorporating Tragofone into our systems, we have witnessed a remarkable transformation. The integration process is now streamlined into a one-step procedure, simplifying the onboarding of our clients.
Peter Enumah
Cedarview , Nigeria
Tragofone consistently delivers exceptional customer experiences through innovative, tailored solutions that surpass expectations. Their VoIP offerings expertly address the Nigerian market's needs, showcasing outstanding voice quality, reliability, and intuitive interfaces. Tragofone's dedication to excellence, innovation, and customer satisfaction makes them an exemplary partner for telecommunications companies seeking premium VoIP solutions.
Yaser Ali Akram
Easy Solutions , Netherlands
I am pleased to share my experience with Werk Tel App in the Dutch market.Since its launch, the app has significantly streamlined our operations, providing a seamless and efficient solution for our customers.The user-friendly interface, robust performance, and reliable functionality have contributed to an improved customer experience.Additionally, the support from the Tragofone Team has been exceptional, ensuring smooth integration and ongoing enhancements.We appreciate the expertise and dedication of your team, and we look forward to continuing our collaboration as we expand our reach in the Netherlands.
Goh Yan Chang (吳炎昶)
iTechstro Pte Ltd, Singapore
We were looking for a reliable and flexible SIP softphone that could be white-labeled for our customers, and Tragofone has proven to be a strong choice. While we initially encountered some compatibility issues with a few of our PBX systems, their engineering team was responsive and worked closely with us to resolve them. The result is a softphone that now works smoothly across multiple PBX brands and models. Combined with its clean interface and customizable branding, Tragofone has become a valuable part of our offering.
Centralix
Italy
Our experience with the Tragofone team was truly positive. They understood our needs and offered the right solutions. Onboarding and execution were smooth and on time. Their softphone works seamlessly in-office and on the go. Post-sales support was prompt and effective. We highly recommend Tragofone to peers and partners.