Understanding the Significance of CTI in Computer
What is CTI? Computer telephony integration (CTI) refers to any technology that enables interactions between a telephone system and a...
What is SIP Trunking and How Does it Work with VoIP
As businesses move their operations to the cloud, SIP trunking provides the agility to scale up communications swiftly while maintaining...
How Softphones Can Elevate Modern ISP Service Bundles?
ISPs(Internet Service Providers) constantly seek ways to diversify their offerings and elevate customer satisfaction. They offer various types of...
The Intersection of CTI and CRM: Boosting Sales and Marketing
Computer telephony integration (CTI) and customer relationship management (CRM) are two critical systems used by modern sales and marketing teams....
Build Your Own VoIP Calling App without Coding Knowledge
Today, many businesses want to make custom VoIP calling apps. They want to help their employees communicate and work together...
The Ultimate Guide and Benefits of Network Handoff
Network handoff is a critical feature offered by modern VoIP softphones that enables seamless transition of calls between different...
Warnings that you might have a VoIP cybersecurity problem
Integrating VoIP(Voice Over Internet Protocol) systems bring in a plethora of benefits and versatility to business operations. They are,...
Understanding Virtual Phone Systems: What They Are and How They Work
If you're like most businesses, your phone system probably hasn't changed much over the years aside from some minor...
“How Can Contact Centers Get The Most Out Of Softphones?
If you run a contact center, you know first-hand the importance of choosing the right technology to keep your team...
The Future of Contact Centers: Multichannel and Omnichannel
It was not until the early 2000s that phone-centric call centers started incorporating other channels like e-mail and messaging in...
The Beginner’s Guide to Multi-phone Line Phone Systems & Top Phone Picks
Businesses today need to be more responsive, agile, and proactive. McKinsey indicates a 50% operational enhancement for those prioritizing these...
12 Essential Softphone Features for Business
Building a unified communication ecosystem creates value but can be complex and demanding. The right approach centers around meticulous planning,...
New ISP Trends & their Impact on Customer Experience
Digital transformations have redefined customer expectations. By prioritizing customer-centric strategies and enhancing the overall customer experience, telecommunications companies can successfully...
Cloud Telephony: What do small business owners need to know?
“There is no business strategy without a cloud strategy” -Milind Govekar, VP, Gartner The post-pandemic era has encouraged small businesses...
5 Things You Should Be Mindful Of When Choosing A Business Phone System
Phones are the most fundamental tools used to grow businesses of any size,hence it’s important to know about the different...
VoIP CRM Integration: 10 Benefits of VoIP and CRM Integration
Effective communication plays an integral role in maintaining a business's brand identity in the current business landscape. And with the...
Overcoming 6 Common Challenges Faced by UK-Based Call Centres
According to a report by Contact Babel, the UK contact centre industry employed over 1.3 million people in 2020,...
How Omnichannel Communication Strategies can Boost your Business Sales
We’ve all heard the phrase “customer is king”, and to adhere to that businesses are constantly searching for fresh...
IP PBX System: Redefining Business Communications
Effective communication is vital for any organization to succeed. According to a study by PwC, effective communication has a...
Softphones: Types and their Perks
In the highly competitive business world, organizations are in search of a communication solution that is flexible, secure, consistent,...