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Why MSPs Need a Better Communication Tool

Frequent Missed Calls

Desk phones lack push alerts and notifications, resulting in missed opportunities for critical client interactions and timely responses.

Multi-channel Chaos

Each manual switch between communication tools for issue analysis adds latency, allowing open tickets to linger in the queue.

Remote Gaps

Without appropriate call and chat details, remote teams lack quick huddles and fixes, stretching resolution times.

Manual Escalations

No softphone with PSA integration means IT providers manually copy/paste tickets, stalling escalations, and risking SLAs.

How Tragofone’s VoIP Softphone Fix Business Communication Problems

Push Notifications

Tragofone’s white-label softphone sends battery-friendly push notifications to every device, so no critical call slips past your help-desk metrics.

Unified Workspace

Our VoIP app for MSPs merges voice, chat, and call notes in one interface, eliminating tool-switch lag and clearing queues faster.

Remote Sync

One auto-provisioned extension follows your remote teams across iOS, Android, Windows, and macOS, sharing real-time notes that speed huddles and fixes.

Instant Escalations

Tragofone’s VoIP softphone ensures quick resolution rates for your clients, so no service terms are left unmet (even including app updates).

Key Tragofone Features MSPs Get

White-Label Softphone

MSPs can upgrade Tragofone’s UI, colors, and splash screens, and sell or use the platform as their own VoIP communications tool.

Feature-Control

Implement a department-wise control mechanism for features that each user can access. Limit or grant access to enhanced call analysis.

Auto-provisioning

Add or remove users in seconds with QR, OTP, SIP credentials, or SSO login, scaling seats up or down without on-site visits or manual device setups.

Security by Default

TLS-encrypted signalling and SRTP media keep every call audit-ready for HIPAA, GDPR, and enterprise policies. No extra configurations required.

Quality of Service Analytics

Built-in dashboards surface packet-loss, jitter, and MOS scores per call, so you can resolve issues before SLAs take a hit.

All Device Support

One codebase covers iOS, Android, Windows, and macOS, giving hybrid teams true device freedom while you manage everything from a single console.

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Launch a White-label Softphone
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Empower your MSP business with our customizable white-label softphone. Integrate seamlessly, enhance client communication, and boost efficiency. Get started today!

Patrick Gentemann videoplay

Ubefone , France

Partnering with Tragofone has transformed our telecom services. Their softphone solution delivers exceptional call quality, reliability, and customization, greatly enhancing our customer experience. The seamless integration and outstanding support team further boost our service capabilities. Tragofone's dedication and innovation make it a highly recommended partner for any telecom operator seeking superior softphone solutions.

Rafael Manarin

Vox City, Brazil

Tragofone's team exceeds expectations by creating VoxFone, an app that perfectly caters to the needs of the Brazilian market. It boasts various user-friendly features, including text chat, video calls, internal and external calls, and a straightforward setup process. Enter your login credentials and you're ready to go. No technical expertise is required! The Brazilian public loved how strong, compatible, and easy to use the system was! Thanks, Tragofone crew!

Arjan Westmass

WeCloudit, Netherlands

WeCloudit was looking for a solution that would bring our business and our clients further. A robust and stable solution to reliably make telephone calls via an "app" on Android and IOS. Tragofone has proved to be such a solution provider and has proactively helped us reach that goal. Many clients now enjoy the freedom of direct VoIP calls from there cellular devices.

John Farhat

Loquantur, INC., United States

For years, we struggled to offer a secure, self-configurable app for our clients. Enter Tragofone! They built a custom, encrypted app with QR code setup, taking clients from zero to operational in 30-40 seconds. The responsive Tragofone team became a true extension of ours, always exceeding expectations.

Patrick Williams

Wocom, Jamaica

Tragofone transformed our business. Tragofone simplified everything with one-step onboarding, clear calling, and secure chat. It's a reliable, user-friendly solution that improves both our operations and our clients' communication. Since incorporating Tragofone into our systems, we have witnessed a remarkable transformation. The integration process is now streamlined into a one-step procedure, simplifying the onboarding of our clients.

Peter Enumah

Cedarview , Nigeria

Tragofone consistently delivers exceptional customer experiences through innovative, tailored solutions that surpass expectations. Their VoIP offerings expertly address the Nigerian market's needs, showcasing outstanding voice quality, reliability, and intuitive interfaces.Tragofone's dedication to excellence, innovation, and customer satisfaction makes them an exemplary partner for telecommunications companies seeking premium VoIP solutions.

Yaser Ali Akram

Easy Solutions , Netherlands

I am pleased to share my experience with Werk Tel App in the Dutch market.Since its launch, the app has significantly streamlined our operations, providing a seamless and efficient solution for our customers.The user-friendly interface, robust performance, and reliable functionality have contributed to an improved customer experience.Additionally, the support from the Tragofone Team has been exceptional, ensuring smooth integration and ongoing enhancements.We appreciate the expertise and dedication of your team, and we look forward to continuing our collaboration as we expand our reach in the Netherlands.

Goh Yan Chang (吳炎昶)

iTechstro Pte Ltd, Singapore

We were looking for a reliable and flexible SIP softphone that could be white-labeled for our customers, and Tragofone has proven to be a strong choice. While we initially encountered some compatibility issues with a few of our PBX systems, their engineering team was responsive and worked closely with us to resolve them. The result is a softphone that now works smoothly across multiple PBX brands and models. Combined with its clean interface and customizable branding, Tragofone has become a valuable part of our offering.

Centralix

Italy

Our experience with the Tragofone team was truly positive. They understood our needs and offered the right solutions. Onboarding and execution were smooth and on time. Their softphone works seamlessly in-office and on the go. Post-sales support was prompt and effective. We highly recommend Tragofone to peers and partners.

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