17Aug

Why Softphones are Vital for The Telecom Industry

August 17, 2021 Sagar Malam 48

The modern workforce is no longer tethered to its desk. As remote work gains traction, organizations are increasingly seeking new communication tools for their employees in order to boost productivity and enable collaboration on the go.

With as many as 80% of modern enterprises relying on unified communications, it is no surprise that softphones, or VoIP-enabled communication solutions, are witnessing boom-time in the telecom market. Softphones are an easy-to-use solution that many organizations are leveraging to improve the way they communicate and to provide flexibility and accessibility to their workforce.

The global telecom sector has witnessed a communication revolution with the advent of VoIP – and the whole new way of making calls and collaborating that this technology brings to the table. A 2019 Global Market Insights report indicates that a VoIP propelled telecom industry will be worth US$ 55 billion by 2025. Cutting-edge innovations in VoIP, along with improved internet connectivity, are driving this trend.

In this blog, we will look under the hood to understand why VoIP is the technology of the future for the telecom industry and how it will change the game for the industry in the coming years.

Why VoIP is emerging as the technology of the future

Like most industries, telecom is rapidly moving towards automation. And VoIP is emerging as the technology that is on the ascent. Voice over Internet Protocol (VoIP) enabled softphone solutions are becoming increasingly popular to address the flexibility and accessibility needs of employees. Since softphones are not dependent on fixed hardware systems, employees can work seamlessly from anywhere, don’t need to change numbers or carry unnecessary devices.

Many big telecom enterprises – like At&T and Verizon – have been in the news in recent years for acquiring new companies and technologies in the VoIP space. In fact, it is expected that in the coming years VoIP will emerge as a key technology asset for the global telecom industry. VoIP-based mobile dialer phones, or softphones, don’t just facilitate better communication for industries and other end-users – they also deliver better customer support and marketing.

Also, telecom service providers will not depend on phone lines and other related hardware infrastructure for the unified communication needs of their clients. Instead, it is technology like softphones – that deliver speed and seamless connectivity without relying on hardware – that will emerge as the most popular communication option.

How the Telecom Sector Can Facilitate the Communication Needs of Companies with VoIP

VoIP-powered softphones offer unique features like enabling remote working and providing a fully-loaded collaboration toolkit that modern companies need to fulfill their communication requirements. How else will VoIP enable telecom companies to meet the communication and collaboration demands of modern-day companies? Let’s look at the boxes that softphones tick:

Customization: Softphones support unique user needs. They offer call management features like call transfer, the ability to merge and split calls, automatically record calls or even instant messaging and chat rooms, or video conferencing, screen sharing, and other collaboration tools. Such customizable solutions ensure that the most needed tools and features are with reach for users and improve efficiency, support mobility, boost productivity.

The best user experience: A confusing communication system that is difficult to navigate will not provide the time-saving and productivity-boosting advantages that users expect today. Softphone solutions come with easy-to-use interfaces, enabling employees to easily access and use the dial pad and other SIP calling and collaboration features that are similar to the consumer-level platforms they’re used to. This reduces the post-deployment learning curve and speeds up the return on investment.

Support a workforce that spans 2 generations: As per Deloitte, future workforces will be older and more educated than the current one. A solution that is simple to understand and easy to navigate will help organizations support the needs of multigenerational employees. A softphone software solution supports the preferences of different working styles of younger as well as older employees.

Cost-effective: Softphones are more cost-effective than hardware IP phones in terms of purchasing and maintaining. They cost little and can be integrated with a worker’s own device. With an internet connection, they can be used anywhere in the world. They require no maintenance and only break down when your device crashes.

Enable remote working: VoIP softphones don’t need physical phone lines and remote workers can use their own devices as an office extension to make and receive business calls and keep their personal phone numbers private.

Consolidated collaboration and increased engagement: Employees can chat with each other and create group chats to minimize email overload. They can share files using simple drag and drop. Besides, softphones support CRM integration that helps in real-time data collection, personalized customer service, increased work efficiency, and easier team management.

Initiating Conferences Right from Mobile Phones: Conferencing is an indispensable part of today’s collaborative work culture. To start or join a conference call is quick and easy with a softphone as it doesn’t require dialing in, and employees can easily reach anyone within or out of their organization.

How VoIP is Re-scripting the Telecom Sector’s Success Story

The telecom sector was originally built on the foundation of the Public Switched Telephone Network (PSTN). This network required telecom companies to invest heavily in physical infrastructure.

VOIP does not require such infrastructure investments, as the entire call making and receiving process happens on the internet. Audio files are transformed into data packets whenever a call is made. VoIP uses the internet to carry data packets to call people across the world. This process of conversion to data packets happens in the same way that all forms of online information is sent or received.

Major telecommunication companies are moving to VOIP services because advances in internet technologies, such as 5G networks, remove the most primary obstacle for VOIP – that is internet speed.

So why is VoIP capturing the imagination of the telecom industry? The answer lies in the advantages VoIP offers over PSTN. As VoIP technology gets mature and better developed, its benefits outrun PSTN on several fronts. Let’s look at some of these advantages:

Cost: Making calls via VoIP is cheaper than PSTN. A VoIP mobile dialler doesn’t need expensive hardware installation or phone lines. All it takes is for the software to be installed, and the phone system is up and running. Making calls is also cost-effective. Since geographical distance doesn’t matter in VoIP calls, long-distance calls don’t come at an additional charge.

Portability: Modern organizations aren’t confined to one city or country. Today, companies work out of several premises and even encourage remote working. Being a portable phone solution, VoIP telephony facilitates remote working.

Unified communication: VoIP mobile dialler systems offer users more than just voice calls. They deliver Unified Communications as a Service. Voice calls, instant messaging, and video conferencing can happen through one system.

Maintenance: Traditional PSTN systems rely on aging infrastructure. Telecom companies often end up providing services using outdated copper wire phone line networks. As these networks get further used, the cost of maintaining them only keeps rising. VoIP, on the other hand, is a low-maintenance solution and VoIP-delivered services are much easier to maintain and fix.

Convenience: Major telecom carriers are leveraging VoIP technology, building internet protocol (IP) based networks to provide both voice calling and broadband services, because relying on such IP based networks is more convenient for carriers as they don’t have to maintain a separate PSTN for call services.

Less hardware: Softphones reduce the number of devices in your office, or in your baggage if you are on the move. Also, if a softphone stops working or becomes obsolete, you don’t have to invest in a replacement. Most softphone providers let users upload the latest version for free.

Easy to scale: When a new employee joins an enterprise, providing them with a softphone is an easier option than getting a new phone and dealing with setup delays. That way, the new employee hits the ground running with an exclusive, official phone number. Organizations can scale their softphone systems with ease because adding more phone numbers can be done quickly.

Increased privacy: No employee likes to share their personal number for work purposes. Softphones provide employees with privacy as they can access their business number on their personal device, via a softphone application. They don’t miss any calls and aren’t forced to compromise on their privacy as well.

Integrations: This is one of the softphone’s key draws. Many enterprises use a variety of apps to support, sales, marketing, and other business functions. These apps usually aren’t connected and this can lead to issues with data accuracy, data silos, and missing customer information. Softphones easily integrate with commonly used CRMs, email systems, and Slack. Clients can use these extensions to create customized workflows, and boost efficiency.

Administrative features: Today, organizations want powerful analytics that shows the number of calls being made, who isn’t using their phone numbers, call times, and more. They also want audit logs that show where calls are being made and for general record-keeping purposes. Softphones provide easy access to all this information.

Security: Softphones provide several options to protect data. While Transport Layer Security (TLS) protects phone data, Secure RTP encrypts media. They also provide access control. For instance, administrator-level permissions that only certain employees can access and strict password protocols allow enterprises to maintain the first line of defense against hackers.

Support: Like with all software, softphones can also have bugs and other performance roadblocks. Softphone providers offer support options including email, text, and phone support so they can help organizations to seamlessly iron out issues when they arise. Some companies even give dedicated account managers who can help set up softphone accounts and provide best practices for managing the phone system.

To Sum Up: Why the future of Telecom is VoIP

What does the rapid advance of VoIP mean for the future of the telecom sector? Does it mean that traditional telephone systems will turn obsolete and get replaced with VoIP? If current trends and statistics are to be considered, then the focus seems to be shifting to VoIP in a significant way.

Look at the numbers in the US market. The shift to VoIP is growing at a rapid rate in North America, and some experts estimate that the technology could replace PSTN as early as 2025. Many leading telecom firms are already moving towards VoIP in a big way and are also powering their landlines with VoIP technology.

In a report on the future of fixed telephone services and the growing traction for VoIP, the United Kingdom’s Ofcom observed: “PSTN is reaching the end of its life and becoming increasingly difficult and costly to maintain. We recognize that the migration to VoIP is necessary to ensure the continued provision of reliable landline telephone services given that the PSTN can no longer be sustained in the long term.”

VoIP is, clearly, the future of the telecom sector. To survive and prosper, all telecom companies will have to become VoIP firms.

12Jul

Impact of COVID-19 on The Telecommunication Industry

July 12, 2021 Maulik Shah 68

As the global economy grappled with the outbreak and impact of the Covid-19 pandemic, `work from home’, and `social distancing’ became the new buzzwords of the business landscape. The telecommunication industry had a big role to play in facilitating the shift to a remote working culture – as video conferencing and other communication technologies emerged as key enablers for smooth business operations.

As countries across the world imposed mobility restrictions and with people confined round-the-clock to their homes, data consumption touched an all-time high. With an increased demand for domestic data consumption, telecom companies became increasingly focused on improving their network resiliency. The pandemic, therefore, had a huge impact on their planned investments, especially in the 5G arena.

It would be apt to say that the telecom industry emerged as the golden child of the pandemic-triggered economic slowdown. However, the increasing demand for communication services, along with the restrictions that the pandemic imposed threw a new set of challenges for the players in this sector.

How the Pandemic Impacted the Global Telecom Sector

Let us understand how the pandemic impacted the telecom sector as a whole:

Network usage and strength

Network usage touched an all-time high during the pandemic, and there was an exponential rise in voice and video calls made across the world. Providing users with a smooth and reliable network experience – while catering to a rise in demand for data services – became an ongoing challenge and focus for telecom companies ever since the pandemic started. It also led to collaborations which one would have not even dreamt of. For instance, telecom operators across the US began collaborating with each other to increase capacity by borrowing each other’s spectrum.

Impact on consumer dynamics

Telecom giants across the world took stringent measures to provide better user experiences and to provide network access to people in a wider environment. To facilitate smooth work from home experiences, telecom operators deployed networking tools at attractive economical plans. For instance, some telecom companies in the UK scaled up their capacity to include free unlimited minutes in many of their subscription plans.

During the pandemic, seamless customer service became one of the most important focus areas for telecom providers. As physical stores continue to remain shut, telecom companies need to up their game when it comes to marketing efforts, in order to reach out to homebound consumers. Innovation and thinking out of the box became the need of the hour.

Other industries affected by the pandemic had a ripple effect on the telecom sector

Though there was a surge in demand for telecom services, the telecom industry itself is dependent on several other industries for its functioning. These industries, in turn, were adversely affected by the global lockdowns and this impacted the functioning of the telecom sector. Let us delve into the related sectors that were impacted by the global shutdowns:

– Hardware and equipment manufacturing sector

A major disruption occurred in the global manufacturing supply chain, which, in turn, affected the availability of spare parts for handsets and network equipment manufacturers. In some cases, it even impacted the availability of handsets and equipment and caused costs to go up. Realizing the catastrophic effect this could have on the telecom sector, governments across the world permitted manufacturers to operate even in red zones.

– Effect on Sim card purchases

Global lockdown restricted the movement of people. As a result, there was a sharp dip in the purchase of new Sim cards as well as on 4G migrations. This eventually impacted the revenue of cellular service providers. The pandemic and the subsequent lockdown delayed the 5G spectrum auctions and their consequent rollout as network operators were focused on meeting increased demand and ensuring the quality of services was not impacted. The restrictions on manufacturing and the mobility of goods also had an impact on the availability of 5G enabled handsets.

Telecom played a key role in disseminating Covid-related information

The telecom sector was instrumental in helping governments track infected individuals and curb the spread of the virus. Countries like the US, China, and India have a vast landscape and a highly mobile population. These countries were able to contain the spread of the virus with the help of data communication and contact tracing. Many other countries also adopted a similar approach.

However, the usage of cellular data to track and control the spread of the virus is already raising concerns about data privacy in the future.

Financial implications

Though the demand for telecommunication and other peripheral services remained at an all-time high during the pandemic, small players in the industry may face cash flow issues in the future. For instance, telecom companies that collaborated with sports-centric media organizations saw their revenues being hit as all sporting events were called off during the Covid-related lockdowns.

The big giants of the telecom industry are also reassessing their future investment plans. They are restructuring their network infrastructure and investment portfolio and aggressively investing in 5G technology. When it comes to speed and reliability, 5G is clearly emerging as the future of communications. The industry is witnessing collaborations at a scale that have never been seen before. Companies are focusing on technology mergers and acquisitions in order to secure a larger customer base by leveraging each other’s strengths.

How the Telecom Sector Emerged as the Poster Child of the Pandemic

The telecommunication sector also stepped up to meet the challenges of the call center industry, as contact center companies moved their operations to remote working setups within a short span of time. Softphones and VoIP technology played a key role in enabling this transition to happen smoothly. Cloud-based VoIP mobile dialers helped call centers to build a strategic and multi-faceted workforce – be it in a single location, multiple centers, or with work from home agents. Also with real-time messaging, and collaboration tools, VoIP-powered softphone technology allowed customers to reach agents across locations and time zones. They facilitated communication as would happen in a traditional office while providing data security and flexibility.

The telecom sector has become an integral instrument through which the modern world stays connected with each other. With the rise of a remote work culture, communication technologies like video conferencing and file sharing emerged as the chief instruments used by global workforces to collaborate and work together on the same projects. However, disparities in the reach of the sector also brought to fore the divide between the digital and non-digital world.

The public health sector benefited the most by using the services of the telecom industry amidst the pandemic. Telecom operators stepped up to the global health challenge and supported the health sector’s transition to digital platforms by partnering with organizations to create virtual clinics and providing online health consultations. Digitization initiatives that once took months were mobilized and operationalized in weeks and even days.

Since all work, socializing, and family interactions were happening virtually, people did not need just any broadband connection. What they wanted was a reliable, viable, robust, and resilient broadband connection that transmitted data and enabled voice and video calls to happen seamlessly. Consumers were willing to pay more for fiber-optic connections. This proved to be a great opportunity for telecom companies to convince their existing subscribers to upgrade from old broadband connections and move to 5G. These potential consumers were also reportedly ready to pay a premium to enjoy the speed and seamlessness of 5G services.

Telecom operators have an opportunity to provide an expanded set of services with higher bandwidth to various sectors such as entertainment services, educational services, digital-business building, and support retail customers to sell online.

In India, telecom operators partnered with the government and were instrumental in educating people and creating awareness about COVID-19 related protocols and social distancing norms. They also played a critical role in the government’s efforts to conduct contact tracing and, thus, combat the pandemic.

Future Challenges for the Telecom Sector

Some glaring future concerns that industry leaders foresee and are preparing to handle include the reliability of networks, the ideal time to invest in 5G technology, the risks associated with 5G, and a reassessment of cost structures to offset the revenue decline caused due to the pandemic.

Some other concerns that are projected to arise in the near future are to ensure stellar customer service and positive user experiences despite the huge pressures that telecom companies face on their network infrastructure. With a change in the data privacy framework, the long-term privacy implications and consumer policies will also need to be addressed on a priority basis.

Global Trends in Telecom Sector

What are the projected trends of the telecom sector in the near future? Let us look at what the surveys say:

Some of the biggest players in the telecom sector, including AT&T, Apple, Verizon Communications Inc., China Mobile Ltd, and Samsung anticipate staggering growth for the sector. They estimate that the global telecom market will grow from $2555 billion in 2020 to $2713.53 billion in 2021 at a CAGR of 6.2%.

According to industry experts as well as recent surveys, the global telecom market value will be worth $3461.03 billion in 2025 at a CAGR of 6%.

Asia Pacific emerged as the largest region in the global telecom market, accounting for 34% of the market in 2020.

North America came a close second with 32% of the global telecom market. Africa was the smallest region in the global telecom market in 2020.

Internet TV gained immense popularity in both developed and developing countries because of their competitive pricing and with people spending most of their time at home.

This phenomenal growth in the telecom sector is being attributed to businesses rearranging their operations due to the impact of Covid-19. The operations of all businesses were disrupted due to containment measures, restrictive movements, social distancing, and abrupt closure of all commercial activities.

The Way Forward

Despite the challenges and the setbacks that the telecom sector and its related industries faced during the pandemic, the general sentiment is that telecom was one of the few sectors that remained unscathed as several other industries like travel and airlines took a severe beating during the pandemic. Businesses, political leaders, businesses, and all stakeholders are now cognizant of the importance of these services, especially in the current scenario when there is a pressing need to make global communication a seamless process. Steps are being taken to resolve both short-term and long-term issues faced by the telecom sector. Even in the face of adversity, increased demand for services helped offset a dip in revenues.

The high-end subscribers and people who were working from home needed a strong and reliable telecom network to work without any glitches. So even though telecom companies lost their market share of Sim card subscribers, they saw a sharp rise in demand for super-fast internet connectivity and broadband connections.

Post the pandemic, work, entertainment, education, and even socializing went virtual and remote. And it was all delivered to users by telecom companies.

Telecom companies have assisted the government with outreach and analytics to spread awareness about COVID-19. They have been instrumental in providing anonymized data to the government for analytics, which helped them develop effective plans for combating the pandemic.

Conclusion

Despite the challenges faced by the telecom sector, it has emerged as a rock-solid support system for several industries like IT and call centers. Telecom companies have stepped up to the challenges thrown by the pandemic and the subsequent global lockdowns and were instrumental in helping global governments devise the right strategies to combat the situation and educate people.

07Jul

8 Telecom Trends 2021: Industry, Innovation, Predictions 2021

July 7, 2021 Sagar Malam 65

Besides going down in history as the year of the Covid-19 pandemic, 2020 will also be remembered for the transformative digital changes that took place across global organizations.

In terms of tech transformations, the telecommunications industry went to the next level. With countries in lockdown and remote working becoming a norm, mobile, fixed-line, and internet-powered communication became a lifeline for organizations. Telecom companies emerged as one of the most essential industries during the pandemic, and will likely stay that way in the future. Telecom companies built a strong foundation for future growth by enabling seamless professional communication between remotely-connected workforces, investing in UCaaS (Unified Communications as a Service), and allowing businesses to continue delivering products and services by migrating to the cloud.

Big changes are coming to the telecom industry, and it is clear that the future will involve seamless experiences that support a shift to remote work. The success of telecom operators will depend on how they respond to these new work trends.

In the coming decade, communication solutions are expected to improve customer experiences at all levels, be it through unified communication systems, transformative technologies like AI (artificial intelligence) and machine learning, or key infrastructure improvements like 5G and UCaaS implementation. As a result, what is expected is the rise of a new communication standard.

The main trends that emerged during the 2010s were VoIP, mass availability of high-quality fiber broadband, and the cloud. In this decade VoIP (Voice over Internet Protocol) began to build traction by offering high-tech communication solutions for the global telecom industry. As businesses shifted their processes to cloud services, it became easier to enable flexible and remote working.

What does the coming decade hold for the telecom industry? Let us look at the extraordinary innovations and trends that are set to transform the industry in the coming year, and decade.

The Main Telecom Trends: What will telecommunications and telephony look like in the 2020s

The telecom industry’s technology transformation – which began in 2020 – is continuing into 2021. In fact, it is expanding at a rapid rate, due to the unique capabilities of these technologies, such as a faster, better, and more comprehensive tackling of market challenges. For instance, In the fight against fraud, the value of AI and ML methods will be of great benefit, as it helps detect anomalies faster. VOIP technology is slated to replace the older PSTN systems. For companies that want to cut down on expenses, VOIP will be the way to go. The spotlight will be on 5G deployments, due to the huge boost in connectivity and speed that it will bring.

Let’s look at each of these telecom trends and understand how they will re-shape the industry.

#1. 5G will go mainstream

Today’s fast-growing businesses need the right communication tools to stay ahead, making the adoption of 5G networks the talking point among VoIP market trends. 5G or fifth-generation wide-area wireless networks are set to become the new global standard. What makes it so special? 5G promises lightning-fast speeds, low latency, and seamless connectivity for internet devices. It has the potential to accelerate the adoption of Internet of Things (IoT) technology, improve call quality across devices, and provide businesses with an internet network they can bank on. With 5G, businesses will experience better Internet connectivity, voice and video calling, faster file sharing, and more. It will also reaffirm how important mobility in telephony solutions (like VoIP softphones) has become.

Research by Verizon has found that the perceived benefits of a 5G network include better data transfer speeds, improved connectivity of wearable tech, and reduced instances of dropped calls. These benefits will encourage more enterprises to adopt VoIP. As companies gradually roll out 5G capable devices and infrastructures, it’s clear that communication solutions will take a huge leap towards the future.

#2. The rise of AI and ML

AI is everywhere. It’s on Netflix, on your social media feed, and on the websites that you visit. VoIP won’t be any different in the coming years. For example, the call center industry will use the power of AI to improve service delivery by providing self-help options that will lead customers to quick solutions. AI through bots will be used to predict customer behavior and provide business insights to organizations.

Telecom companies are already leaning in a big way towards machine learning and AI, as these technologies can help optimize back-end processes. They also power chatbots and speech recognition software that assist in customer service interactions and improve customer experiences.

For the telecom industry, AI can use data to predict peak traffic, provide better end-to-end service and enhance connectivity. They can also leverage these technologies for network capability improvements, provide seamless customer experiences, and boost infrastructure automation.

#3. Boost to UCaaS

As the future of communication infrastructures becomes cloud-based, cloud phone systems are emerging as the most cost-effective telephony option for businesses. The UCaaS market is predicted to reach $24.8 billion by 2024. Using UCaaS, organizations will have quick access to their data, audio, and video communication. Also, as everything is stored on the cloud, disaster recovery and business continuity will become much easier.

The pandemic was one of the market drivers for the growth of cloud-based telephony solutions, as it has forced businesses to move their in-house PBX systems to the cloud. The sudden shift to remote work pushed most companies to adopt and implement UCaaS.

In 2021, the UCaaS market is expected to grow to over $28 billion. What makes UCaaS so important? Modern UCaaS solutions make it easy for organizations to talk, text, share files, project updates, and give the leadership visibility into their teams’ performance. The rise of cloud-based phone systems like softphones is also leading the way.

#4. VoIP support for IoT

IoT connects internet-enabled devices to simplify data exchange. As this technology develops, VoIP will play a crucial role in the data capture and transmission levels of IoT. VoIP devices are evolving beyond sending voice and video packets. It can now even ensure that all its endpoints such as cameras and speakers work to connect with other devices. This is where IoT and VoIP meet.

When VoIP and IoT come together, they can revolutionize the way businesses operate. For instance, companies can set up smart offices, where a network will collect data from all the office equipment so that employees can have the information they require wherever they are. Or, imagine a voice-activated workspace, where an employee can ask VoIP to record a meeting.

#5. Merger of VoIP and WebRTC

The WebRTC framework was created to run real-time communications in a browser using simple APIs, and many organizations are opting for it. WebRTC has made it seamless to use internet-based communication on the go without any setup.

As WebRTC is an open-source standard, it works well with VoIP systems as well. For instance, WebRTC improves VoIP experiences with instant calls and live video support, and enhances peer-to-peer file swapping and direct calls from the web browser.

The telecom industry is expecting to see the merger of these two communication systems. By aligning the functionalities of WebRTC and VoIP, organizations will not need extra plugins and widgets for their communication functions.

#6. Increased focus on security

The one big disadvantage of seamless internet accessibility is the risk of cyberattacks. According to Statista, some of the most common types of cyberattacks include phishing, network intrusion, and inadvertent disclosure. As the pandemic forced more people to work from home, hackers began spreading malware through portable executable formats.

As VoIP communication systems run on the internet, they are prone to such attacks. Organizations will have to prepare themselves to handle this by providing another layer of privacy and security.

#7. Advanced VoIP assistants

With advances in AI and language processing, we will see voice assistants (like Siri, Alexa, and Ok Google) turning smarter as they will be able to respond to highly complicated questions and help automate mundane processes like routing calls to agents or sending calls to voicemail. Powered by AI, they will also be able to collect customer information by recording previous interactions automatically. This will make it easier for agents to pick up calls where other agents left off and provide personalized customer service.

Advanced VoIP assistants will also be able to do new and diverse tasks like recording meetings and transcribing them as the meeting proceeds.

#8. Growth in cloud platforms

The move to the cloud is happening at a rapid pace, as organizations adopt a cloud-first approach. This is particularly important as organizations change the way they consume voice services. Enterprises are increasingly looking at removing the need for physical phone equipment and benefit from the advantages that hosted voice platforms, like softphones, provide. These advantages include cost saving, flexibility, and disaster recovery capabilities.

Why VoIP solutions like Softphones will emerge as a Game Changer for the Telecom Industry in the Coming Decade

The global VoIP market witnessed exponential growth over the last decade, and the rise of remote working is set to boost it further. This is especially because VoIP platforms are increasingly integrating with 5G adoption, UCaaS growth, and the use of AI and ML.

Global enterprises have a growing requirement for a cost-effective communication solution that can support workforce mobility. This is where VoIP systems play an important role. This technology allows users to implement flexible communication systems that cater to voice, SMS, email, video conferencing, and other types of communication methods that modern businesses require. VoIP technology can help reduce company phone bills and teleconferencing costs by up to 30% and save 90% on international calls.

The VoIP market is projected to grow up to $55 billion by 2025. As organizations go global, they need phone systems that improve communication and collaboration between employees spread across the world. This increases the demand for VoIP products such as IP phones and softphones. Also, telecom companies and governments are investing in wireless telecommunication technologies such as 4G and the upcoming 5G network, leading to higher transfer speeds for high-quality voice and data services. This will increase the impact that VoIP has on global businesses.

In fact, VoIP is one of the big reasons why the global telecom industry is undergoing such a drastic transformation. VoIP services offer features that traditional telephony does not. It’s cost-effective and does not require costly physical infrastructure. It’s also gaining traction as the gig economy grows and the changing nature of business requires enterprises to communicate anywhere in the world, at any time.

Conclusion

The telecommunications industry is changing, and VOIP technology is set to replace traditional telephony. It’s no longer a question of if, but when. So in the next decade, we can expect IP telephony systems like softphones to become the communication solution of choice, as businesses jump ship from ISDN systems.

In 2021, telecom companies will maintain global competitiveness and boost productivity by leveraging emerging technologies that have the potential to transform customer experiences, network expansion, and infrastructure management. Also, consistent connectivity and enhanced customer service will be the key drivers behind the growth of global telecommunication.

The future of global communications will be more interconnected than ever, and also extremely mobile and flexible. Businesses have to ensure they stay in tune with this trend, by shifting to flexible and unified communication solutions.

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